Fire Alarm & Security Operations Manager

About the role

The Fire Alarm & Security Operations Manager keeps abreast of technology developments in their field, assists with customer relations, product line enhancements and product service, and tracks budget and margin targets to meet profitability goals. They coordinate key activities of the Alarm Service Department team along with administrative duties, ensuring adherence to the company’s quality program.

Responsibilities

• Manage the Alarm Service Department field personnel to build a first-class service team.
• Manage and complete all open work orders within 30 days of creation.
• Schedule all field activities and coordinate with customers using appropriate staffing planning tools; assist when problems are encountered.
• Review employee time sheets for accuracy and ensure timely submission to meet payroll deadlines.
• Assist Service Sales Representative in pricing service work in accordance with the company’s pricing structure.
• Ensure Alarm Service Department personnel are responsive to customer and office requests and that processes are in place to respond to emergency calls 24 hours each day.
• Purchase or rent all equipment needed for each job and specific need; visit job sites as needed and maintain communication between customer and field teams.
• Communicate with internal and external customers in a professional manner.
• Review all field employees per company policy; coordinate suspensions and terminations with the Service Manager and/or District Manager with appropriate documentation entered in personnel files.
• Ensure company-provided vehicles and field personnel’s company-provided vehicles are clean and well maintained in accordance with company policies.
• Ensure all tools are maintained in proper working order; label damaged tools and coordinate new tool purchases with the Service and/or District Manager.
• Ensure each quarter, each Alarm Technician completes a tool inventory checklist and reports any lost or stolen tools.
• Ensure all field employees are trained in accordance with company policies and that all field employee licenses remain current.
• Understand and follow the company’s Safety program, SDS book, Hazardous Communication program, policies and procedures; ensure all required safety training is scheduled and conducted.
• Ensure all field employees follow all site-specific safety policies.

Qualifications

Education, Training, Certifications

• High School Diploma or equivalent, required.
• Bachelor’s degree in Business or equivalent, preferred.
• NICET or state-specific certification, preferred.

Experience, Knowledge, Skill Requirements

• 5 years Fire Life Safety Industry experience, specifically in Fire Alarm, required.
• NICET Level 1 Fire Alarm Certification, required.
• Fire Alarm Systems Agent (FASA) Certification, required.
• 5 years of professional computer skills.
• 1+ years supervisory experience within Fire Alarm.

Communication Skills

• Ability to effectively read, write and communicate in English with employees and customers.

Systems and Software Skills

• 1 year using business intelligence systems, Sage 300 CRE, or similar, preferred.

Other Qualifications

• Valid driver’s license with acceptable driving record required.
• Ability to comply with the company’s Drug and Alcohol policy and background screening requirements, which may also include customer-specific requirements based on contractual agreement.
• Ability to travel 90% of the time, locally.

Physical & Work Environment Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

Physical Requirements

• Frequently required to bend, ascend and descend step stools, ladders and stairs, kneel, lift less than 50 lbs, reach above and below shoulders, stand and walk for extended periods of time.
• Required to see in color, close and far distances, peripheral, depth, and adjust focus.
• Occasionally required to balance, crouch, drive, kneel, lift more than 50 lbs, sit, stoop, twist, and work at heights.

Work Environment

• Regularly required to work outside and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise.
• Occasionally required to work indoors in an office setting, work alone and with others.
• Must consistently wear all appropriate personal protective equipment as required by company safety policies while visiting locations.