Fire Alarm & Security Manager

About the role

The purpose of the Fire Alarm & Security Manager position is to provide oversight of the overall management, operations, and financial performance for the assigned area(s). Perform consistently as a subject matter expert to achieve communicated objectives including profitability, growth, and overall performance metrics for assigned area(s).

Responsibilities

• Oversight of the assigned fire alarm & security department including inspections, services, and installations
• Responsible for the financial performance as indicated on Profit & Loss (P&L) statements, departmental gross revenue, gross margin, and overhead
• Communicate and strategize with management about financial progress, growth strategies, human capital requirements, and regular or irregular needs of the department
• Ensure proper execution of internal workflow/paperwork, field work, quality assurance/quality control, and all work is performed safely within local, state, and federal guidelines
• Achieve departmental objectives through enhancement and improvements of operations and processes
• Maintain proper staffing levels using company procedures and policies in conjunction with bid projections and utilize Human Resources for talent requirements
• Oversee proper use, maintenance, and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet departments
• Manage work performed within assigned area including spot checks, ride-a-longs, and ongoing training
• Perform spot checks of recent field work to review quality of services, compliance with codes & standards, and customer satisfaction
• Perform ride-a-longs with field technicians to improve customer care, quality control, work efficiency, work safety, product and service up-sales, and new customer cold calling
• Review and track routes for each technician and adjust when needed to approve route efficiency; train on efficient scheduling
• Conduct monthly shop meetings with field and office staff: Safety Toolbox Talks
• Attend and monitor install project meetings and other coordination meetings as needed
• Oversee coordination and execution of inspections and service jobs in assigned area
• Lead coordination of final checkout/commissioning with AHJ, Owner, Architect/Engineer, General Contractor/Construction Manager, etc.
• Ensure correct and necessary communication of schedules, product/material information, coordination of work, etc. is achieved between Sales and Operations to allow for planning and scheduling
• Review the shop’s material preparation, orders, job staging, and tool preparation appropriate for job scheduling
• Ensure proper use, maintenance, and repair of tools, equipment, and fleet are achieved
• Manage material orders to regulate standard stock quantities in coordination with Purchasing department for order placement
• Oversee communication of assigned area and Billing department for accurate and timely invoicing practices
• As assigned, oversee the sales department with business development to achieve increased market share in the assigned area
• Participate in quote presentation for legacy customers
• Promote and coordinate continuing education and certification of employees
• Perform technician duties as necessary for overall goal achievement

Qualifications

Education, Training, Certifications

• High School Diploma or equivalent, required
• Bachelor’s degree in Business or equivalent, preferred
• NICET or state-specific certification, preferred

Experience, Knowledge, Skill Requirements

• 7 years Fire Life Safety Industry experience, specifically in Fire Alarm, required
• NICET Level 1 Fire Alarm Certification, required
• Fire Alarm Systems Agent (FASA) Certification, required
• 7 years of professional computer skills
• 3 years supervisory experience within Fire Alarm

Communication Skills

• Ability to effectively read, write, and communicate in English with employees and customers

Systems and Software Skills

• 3 years using business intelligence systems, Sage 300 CRE, or similar, preferred

Other Qualifications

• Valid driver’s license with acceptable driving record required
• Must be able to comply with SFS’s Drug and Alcohol policy and background screening requirements
• Must be able to travel 90% of the time, locally

Physical & Work Environment Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

Physical Requirements

• Frequently required to bend, ascend and descend step stools, ladders and stairs, kneel, lift
• Required to see in color, close and far distances, peripheral, depth, and adjust focus
• Occasionally required to balance, crouch, drive, kneel, lift >50 lbs, sit, stoop, twist, and work at heights

Work Environment

• Regularly required to work outside and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards, and noise
• Occasionally required to work indoors in an office setting, work alone and with others
• Must consistently wear all appropriate personal protective equipment as required by company safety policies while visiting locations