Financial Counseling Specialist-Weekday and Weekends

Summary of Job Duties

• Meet with all self-pay and under-insured patients to explain benefits, financial obligation, payment options and assistance programs.
• Assure that a payment methodology is in place prior to discharge.
• Screen scheduled non-urgent self-pay and under-insured surgical and diagnostic study patients (in and outpatient) prior to service, collect payment prior to service and assure plan for financial coverage is in place before service is performed.
• Process a deposit and establish a payment plan for large out of pocket obligations.
• Screen referred clinic patients prior to service, collect minimum payment prior to visit and assure plan for financial coverage is in place before clinic visit.
• Screen all patients for eligibility for Social Security, COBRA, Crime Victims, Health Insurance Marketplace, Medicaid and other programs when appropriate.
• Assure that lifetime reserve letter signatures are obtained as needed.
• Screen all patients applying or deemed eligible for the Financial Assistance Plan for any additional programs they may be eligible for to assure the hospital discount is the second option in place.
• Processes applications for charity discounts.
• Assist with financial screening and program explanation in the Emergency Department when requested.
• Discuss alternative payment options with patients who present as self-pay but are deemed ineligible for assistance programs and also with patients having a high deductible or a limited benefit plan.
• Perform other duties as needed.

Qualifications

• Minimum Qualifications: High School, GED or formal educational equivalent plus 6 years’ experience in healthcare in a revenue cycle related function OR Bachelor’s degree in finance, business or related plus 2 years of experience in healthcare revenue cycle or revenue cycle related function
• Knowledge in basic medical terminology preferred, medical terminology competent within 3 months of hire
• Must be able to perform basic operations on a computer
• Able to follow oral and written instructions and communicate with others effectively
• Problem solving skills, critical thinking skills, and ability to multi-task
• Excellent customer relations skills

Additional Information

This position works weekends as cross coverage.

Salary Information

Commensurate with education and experience

Required Documents to Apply

• Resume

Optional Documents

Not specified

Special Instructions to Applicants

Not specified

Recruitment Contact Information

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

• Annual TB Screening
• Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification).

A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law.

The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

• Hearing
• Sitting
• Talking

Frequent Physical Activity

• Crouching
• Feeling
• Grasping
• Lifting
• Manipulate items with fingers, including keyboarding
• Reaching
• Repetitive Motion
• Sitting
• Talking
• Walking

Occasional Physical Activity

• Climbing
• Crawling
• Feeling
• Kneeling
• Pulling
• Pushing
• Sitting
• Standing
• Stooping

Benefits Eligible

Yes