Financial Counseling Specialist

Career Opportunity

The Inpatient Financial Counseling Specialist position offers:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

Responsibilities

Performs the task of benefit education and validation, including:

• Face to face review of inpatient benefits, authorization, and collecting inpatient, observation, and outpatient liabilities.
• Accurate verification and calculation of patient liabilities, including previous balances, collection of patient payments, and may require nights, weekends, and holidays.
• Assessment and collection of patient liabilities, including copays, deductibles, co-insurance, and balances after financial assistance.
• Utilizing face to face communication with patients during their stay to collect the estimated patient liability.
• Works various patient access, insurance eligibility, follow-up reports as assigned.
• Facilitating daily inhouse call reviews to include all needed parties to validate that patients have a valid payor source with authorization on the account for the current stay.
• Completing pre-registration and registration tasks, including registering patients at the time of service or prior to the date of service while attempting to collect the patient’s financial liability.
• Making at least 3 attempts each day to visit a patient's room if the patient is otherwise preoccupied in previous attempts.
• Noting all accounts with a patient liability daily.
• Making follow-up phone calls to patients that are unable to make payment while in-house.
• Sending letters to patients' addresses post-discharge detailing an estimated liability as well as options to pay.
• Working with patients to sign consent to treat, observation, Important Message from Medicare, and other registration-related forms if applicable.
• Assisting eligibility specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed.
• Runs a daily census to determine patients with potential eligibility.
• Assists in the collection and organization of outpatient orders as they relate to future and current dates of service, utilizing queues built within various Revenue Cycle systems.

Requirements

• High School Diploma/GED
• CRCR (Certified Revenue Cycle Representative) required within 6 months of hire (Company Paid)

Qualifications

• 1+ years of customer service experience
• Openness to innovation including AI

Benefits

• Comprehensive benefits package
• Professional certifications
• Tuition reimbursement
• Quarterly and annual incentive programs
• Professional development
• Recognition

Company Information

Ensemble is an award-winning company recognized for its excellence in revenue cycle management. Ensemble is committed to providing a supportive and innovative workplace environment. Ensemble is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities.