Financial Counseling Specialist

Ensemble Health Partners · Minneapolis, MN · 4 wk ago

Finance$18.65–$19.9/hrFull-time

O.N.E Purpose

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

Career Opportunity Offering: Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits, Career Advancement
This position pays between $18.65 - $19.90 based on experience
This position is an onsite role, and candidates must be able to work on-site at Children's Minnesota - Minneapolis Hospital in Minneapolis, MN
The Inpatient Financial Counseling Specialist performs the task of benefit education and validation. This includes face to face review of inpatient benefits, authorization and collecting inpatient, observation, and outpatient in a bed liability throughout Ensemble Health Partners.
The Financial Counseling Specialist will work within the policies and processes as they are being performed across the entire organization. Responsible for the assessment and collection of patient liabilities. These collections include copays, deductibles, co-insurance and balances after financial assistance.
The Specialist in Inpatient Collections will utilize face to face communication with patients during their stay to collect the estimated patient liability.
Works various patient access, insurance eligibility, follow-up reports as assigned.
Aids in facilitating daily inhouse call reviews to include all needed parties to validate that patients have a valid payor source with authorization on the account for the current stay.
Completion of pre-registration and registration tasks including, but not limited to, the registration of patients at the time of service, or prior to the date of service while attempting to collect the patient’s financial liability.
Makes at least 3 attempts each day to visit a patient's room if the patient is otherwise preoccupied in previous attempts.
Notes all accounts with a patient liability daily.
Makes follow-up phone calls to patients that are unable to make payment while in-house.
Sends letters to patients' addresses post-discharge detailing an estimated liability as well as options to pay.
Works with patients to sign consent to treat, observation, Important Message from Medicare, and other registration-related forms if applicable.
Aids eligibility specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed.
Runs a daily census to determine patients with potential eligibility.
Aids in the collection and organization of outpatient orders as they relate to future and current dates of service, utilizing queues built within various Revenue Cycle systems.

Required Qualifications

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
High School Diploma/GED Required
CRCR (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)

Employment Disclaimers

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Financial Counseling Specialist

O.N.E Purpose

The Opportunity

Required Qualifications

Company Information

Employment Disclaimers

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