Financial Counselor Days with Rotating Weekends

Schedule

8am-4:30pm with rotating weekends

Job Summary and Qualifications

As a Patient Financial Counselor with TriStar Skyline Medical Center, you will review the Financial Clearance Worklist daily, visit in-house patients, collect estimated patient liability amounts, explain financial information, and work with outside agencies to ensure patient financial coverage. You will also follow AIDET guidelines, demonstrate excellent customer service, assist patients with payment arrangements, and escalate concerns as needed.

What you will do in this role

• Follow AIDET guidelines in all interactions with the patient
• Demonstrate excellent customer service
• In conjunction with the Medicaid Eligibility Staff, visit all uninsured patients in-house
• Provide estimates to patients and/or physicians as requested
• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
• Utilize eligibility systems, online websites, or phone calls to determine insurance benefits and precertification requirements
• Aid patients with payment arrangements and coordinate with the Medicaid Eligibility Staff to assist patients with financial applications
• Contact patient employers for verification of employment, premium status, and babies being added to policies
• Escalate any concerns as needed to Patient Access Manager/Supervisor
• Enter pertinent insurance information into the HIS system (i.e. Meditech)
• Maintain professional image and implement excellent customer service to customers
• Complete financial analysis and collect estimated patient liabilities
• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

Qualifications

• High school diploma or GED preferred
• 1 year of related experience required
• Proficiency in Microsoft Office applications

Benefits

TriStar Skyline Medical Center offers a comprehensive benefits package that includes:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing

Note: Eligibility for benefits may vary by location.

About Parallon

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. Parallon has over 17,000 colleagues serving close to 1,000 hospitals and 3,000 physician practices, impacting patients, providers, and communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."

- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Patient Financial Counselor opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.