Financial Coordinator at Hi5 Orthodontics

Key Responsibilities

• Present and review financial contracts with patients and/or guardians
• Set up and maintain patient payment plans
• Monitor patient accounts and follow up on past-due balances
• Send billing statements and financial correspondence
• Process payments and post to patient accounts
• Work with insurance verification team to ensure accurate account balances
• Answer patient billing questions with clarity and kindness
• Maintain accurate and organized financial records and notes in the system
• Cook with front desk and treatment coordinator to support a seamless patient experience

Requirements

• Experience in dental or orthodontic billing/financial coordination preferred
• Strong communication skills and a patient-first attitude
• Able to handle sensitive financial conversations with empathy and professionalism
• Excellent attention to detail and follow-through
• Proficient in computer systems and practice management software
• High school diploma or equivalent required