Financial Aid Coordinator

About the role

The Financial Aid Coordinator is a key support partner for our Smyrna Campus, serving as the first point of contact for students and internal teams within the Financial Aid department. In this role, you’ll provide hands-on administrative and front-desk support, assist students and families with FAFSA completion, manage appointments and reports, and help triage requests across multiple departments. This position is ideal for someone who enjoys helping others, thrives in a fast-paced, service-oriented environment, and takes pride in accurate, detailed work.

Responsibilities

• Monitor student traffic for the Financial Aid Department.
• Answer busy multi-line phone system in a professional manner.
• Check in new enrollments and create files for them.
• Enter data from FAFSAs and other information when presented.
• Other duties as assigned.

Qualifications

• High school diploma or GED required.
• One year of customer service experience preferred.
• Previous multi-line telephone experience is a plus.
• Must be able to work at our Exton, PA campus -- Monday - Friday 8am - 5pm.

Skills

• Excellent organizational skills and detail-oriented.
• Strong verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• Basic computer skills with Microsoft applications (Outlook, Word, Excel, etc).

Benefits

• $20-22 per hour.
• Paid training.
• Tuition waiver after 6 months of employment for you and your immediate family at UTI and Concorde campuses.
• Competitive paid time off programs (Vacation, Sick, Flexible, Holiday).
• Retirement matching: 50% match on the first 6% of your contributions after 90 days.
• Paid parental leave: 4 weeks for both birthing and non-birthing parents.
• Competitive health, vision, and dental coverage for you and your dependents.
• Pet insurance through ASPCA.
• Health plan enrollment eligibility starts the first of the month following one full month of employment.

About Us

It’s all about the reputation. 60 years of experience, trusted by 35+ industry-leading brands, 16 campuses, 5 technical schools. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time—and that starts with yours. Come and be a part of our legacy!