Financial Aid Coordinator

Outreach Coordinator

Cardinal Gibbons High School is a college preparatory school of the Roman Catholic Diocese of Raleigh. We embrace the mission of Jesus Christ: to form men and women of faith, service, and leadership in church and community. Together, as educators, students, and parents, we move forward in faith to shape and inspire our students to be leaders in their communities today and tomorrow.

We are seeking applicants for an Outreach Coordinator position starting August 2026.

Primary Responsibilities

• Plan, coordinate, and lead Freshman, Sophomore, Junior, and Senior Days of Service in partnership with advisory groups, faculty, and local nonprofit organizations, including supervising student participation in off-campus service experiences throughout the school year on a weekly basis
• Aid in organizing and implementing the Annual Educator Day of Service for faculty and staff members
• Develop and sustain partnerships with local nonprofit organizations to expand student service opportunities
• Cookordinate schoolwide service initiatives, fundraisers, and donation drives
• Support the Senior Christian Service-Learning program, with the opportunity to eventually co-teach the course as the role develops
• Organize and chaperone annual week-long service and social justice immersion trip(s)
• Mentor students in service leadership roles and support the Franciscan Youth International Service Club

Spiritual Life & Student Formation

• Serve as an active member of the Spiritual Life Team
• Support schoolwide spiritual life initiatives and major community events throughout the academic year
• Advise Freshman, Sophomore, Junior, and Senior Advisory groups in support of student formation and outreach initiatives

Qualifications

• Commitment to the mission and values of Catholic education
• Experience in service-learning, campus ministry, education, nonprofit partnership development, or student leadership programming preferred
• Strong organizational, communication, and event-planning skills
• Ability to collaborate effectively with students, faculty, families, and community partners
• Ability to supervise students in off-campus settings and manage transportation and logistics
• Experience mentoring students and facilitating leadership development preferred
• Driver’s License for transportation purposes

Desired Characteristics

• Passion for faith formation, service, and community engagement
• Strong interpersonal and relationship-building skills
• Ability to manage multiple priorities and events simultaneously
• Collaborative, flexible, and mission-driven leadership style

IT Helpdesk & Device Support Technician

The Helpdesk & Device Support Technician provides hands-on technical support to faculty, staff, and students. This role plays a critical role in ensuring devices, printers, workstations, and technology resources remain operational and available to support teaching and learning.

Qualifications

• High school diploma or equivalent required; Associate's degree or technical certification in an IT-related field preferred
• Demonstrated ability to troubleshoot and resolve common hardware and software issues on Windows devices
• Familiarity with Microsoft Windows operating systems and Microsoft 365
• Strong attention to detail and ability to follow established procedures
• Excellent customer service and interpersonal skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Ability to obtain Lenovo Technician Certification within 30 days of employment

Essential Duties & Responsibilities

• Provide Tier I and Tier I+ technical support to faculty, staff, and students through Incident IQ and walk-up support
• Troubleshoot hardware failures and damaged devices
• Escalate issues requiring advanced access or administrative changes with complete documentation
• Collaborate with the Helpdesk & STARs Program Lead to maintain effective ticket coverage
• Support STARs student volunteers and model troubleshooting best practices
• Build and maintain relationships with Lenovo support staff, depot services, and local repair partners
• Serve as the first point of contact for printer hardware issues and coordinate vendor service requests when necessary
• Submit and track maintenance and repair requests with printer vendors
• Document printer issues and service history in Incident IQ
• Identify recurring hardware concerns and recommend replacement needs
• Assist with deployment and replacement of printers throughout campus
• Receive faculty devices following intake and assume responsibility for hardware assessment and repair coordination
• Determine whether repairs can be completed on campus or require manufacturer/vendor support
• Coordinate shipment and tracking of devices sent for warranty repair
• Collect and process devices from departing employees and technology refresh programs
• Verify data wipe completion and update asset records
• Track recurring device issues and notify the CTO of replacement or budget planning needs
• Configure and deploy faculty and staff workstations, monitors, docking stations, and peripherals
• Support office moves and workstation relocations
• Complete setup checklists and verify functionality prior to user handoff
• Maintain accurate workstation records in Incident IQ
• Perform intake and documentation of student laptop repairs
• Submit Lenovo depot claims and monitor repair status
• Support annual student device distribution and onboarding efforts
• Prepare, clean, charge, and maintain loaner devices
• Serve as the primary contact for outsourced repair vendors
• Maintain communication with Lenovo Premier Support and depot representatives
• Escalate service concerns and delays to the CTO as appropriate
• Maintain accurate inventory and asset management records
• Document all work performed within Incident IQ tickets
• Ensure compliance with department procedures and documentation standards
• Identify process gaps and recommend improvements to the CTO

Skills & Competencies

• Communication Skills
• Problem Solving & Organization

Physical Requirements

• Sit, stand, walk, talk, hear, and use hands to operate technology equipment
• Lift, move, and transport technology equipment weighing up to 50 pounds
• Bend, reach, and work in classrooms, offices, storage areas, and technology spaces throughout campus
• Travel throughout the school campus to provide onsite technical support

Financial Aid Coordinator

The Financial Aid Coordinator supports families throughout the tuition assistance and financial aid process. This role is essential in promoting equitable access to education while providing exceptional customer service and support to prospective and current families.

Key Responsibilities

• Financial Aid Administration
• Manage the school’s financial aid application process through the Clarity platform
• Review financial aid applications and supporting documentation for completeness and accuracy
• Communicate with families regarding application requirements, deadlines, and next steps
• Monitor application timelines and follow up with families as needed
• Administer the school's financial aid awarding process by reviewing financial aid applications and supporting documentation, assessing demonstrated family need through Clarity and established school guidelines, calculating award amounts within approved framework parameters, considering Opportunity Scholarship and other tuition assistance resources, escalating exceptions and special circumstances to leadership, and preparing award recommendations and reports for final review and approval by Financial Aid Committee
• Maintain confidentiality and accuracy of sensitive financial information
• Parish Affiliation Tuition Coordination
• Oversee parish-affiliation tuition coordination