Financial Aid Coordinator

Duties And Responsibilities

• Provide support, clarification, and resolution to campuses to ensure consistent application of company policies and procedures
• Review and process Financial Aid documentation in a multi-system environment for incoming and continuing students
• Review ISIR information to ensure accurate resolution of issues affecting student eligibility including c-codes, conflicting information, and verification requirements
• Manage all data changes and collaborate with campus staff to ensure timely and accurate collection of required student and parent information
• Review and process professional judgement for appeals and special circumstances as necessary
• Package Federal Financial Aid in accordance with all policies and regulations
• Maintain current knowledge of Federal Financial Aid and applicable regulations through conferences and online training
• Provide campus staff with guidance in data collection, eligibility, and verification processing
• Assist in preparation for and completion of annual federal financial aid audits
• Identify exiting students and process tuition refund calculations and Return to Title IV (R2T4) calculations in compliance with Federal Regulations
• Complete full account reviews for students scheduled to graduate

Education & Experience

• Associate Degree in Finance, Accounting, or related field preferred, or equivalent combination of education and experience
• Previous student financial aid experience preferred
• Experience with Microsoft Office software applications
• Related industry experience in federal financial aid preferred
• Experience with Anthology Student management software preferred

Skills & Abilities

• All Federal Student Loans must not be in default to gain access to NSLDS
• Continued employment is contingent on Federal Student Loans remaining in good standing
• Strong technical skills and ability to learn new technology quickly
• Positive attitude, proactive approach, and forward thinking
• Driven, dedicated, and hard-working with a can-do attitude
• Effective communication and people skills
• Detail oriented with excellent follow-up skills
• Strong problem-solving and critical thinking skills
• Excellent customer service skills
• Ability to work independently and in a team environment
• Ability to prioritize and manage multiple tasks in a fast-paced environment