Finacial Counseling Representative

About the role

At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Financial Counseling Representative, you will be a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions.

Responsibilities

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Aid with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems

Requirements

• Exceptional customer service experience, communication and interpersonal skills
• Demonstrates genuine compassion, empathy, and patience when supporting patients, clients, and team members
• Ability to explain financial and insurance concepts clearly
• High attention to detail
• Professionalism with sensitive financial conversations

Qualifications

• High School Diploma or GED

Skills

• Strong communication and interpersonal skills
• Ability to handle sensitive and emotional situations
• Attention to detail

Benefits

• Competitive base pay range: $15.43 - $20.82 per hour
• Opportunity for growth within R1
• Team environment focused on innovation, collaboration, and patient experience

Pay

• Base pay range: $15.43 - $20.82 per hour

Schedule

• Monday-Friday 8am-4:30pm