Financial Counseling Representative

Schedule: Monday-Friday 8 am-4:30 pm

About the role

As a Financial Counseling Representative at Ascension St. Agnes Hospital in Baltimore, you will be a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions. This on-site role blends advanced technology with real-world service to create exceptional patient experiences within a mission-driven team.

Responsibilities

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Assist with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems

Requirements

• Exceptional customer service experience, communication, and interpersonal skills
• Demonstrates genuine compassion, empathy, and patience when supporting patients, clients, and team members
• Ability to explain financial and insurance concepts clearly
• Ability to multitask and prioritize quickly with high attention to detail
• Professionalism with sensitive financial conversations
• High School Diploma or GED

Benefits

• Experience in healthcare financial counseling and revenue cycle
• Exposure to insurance/Medicaid and detailed intakes
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during sensitive and emotional moments
• Competitive benefits package

Pay

For this US-based position, the base pay range is $18.59 - $25.44 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Why this role

• Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector—you’ll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up: Build your expertise in healthcare financial services by navigating insurance programs, financial assistance options, and patient account needs in a fast-paced hospital environment.
• Fast-Paced, Never Boring: You’ll move between systems, phone calls, and in-person interactions—balancing accuracy with compassion while working alongside clinicians and emergency staff.
• Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.