Financial Counseling Representative

On-Site – Wilson, North Carolina

Schedule

Monday - Friday, 8:30 am - 4:30 pm

About the role

As a Financial Counseling Representative, you will be a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions. You’ll provide exceptional financial counseling support in a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

Responsibilities

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Assist with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems

Requirements

• Exceptional customer service experience, communication and interpersonal skills
• Demonstrates genuine compassion, empathy, and patience when supporting patients, clients, and team members
• Ability to explain financial and insurance concepts clearly
• Ability to multitask and prioritize quickly with high attention to detail
• Professionalism with sensitive financial conversations
• High School Diploma or GED

Benefits

• Experience in healthcare financial counseling and revenue cycle
• Exposure to insurance/Medicaid and detailed intakes
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during sensitive and emotional moments
• Competitive benefits package

Pay

Base pay range: $15.43 - $20.82 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.