Field Support Specialist II

About Our Client

The organization operates in the industrial technology sector, focusing on lighting, spaces, and related technologies. It addresses challenges in these areas by designing, manufacturing, and marketing products and services through two main business segments that include lighting and intelligent space solutions. The company supports growth by developing innovative products and services such as lighting controls and building management solutions. It has a broad operational presence across North America, Europe, and Asia, with a workforce of approximately 13,000 associates.

About the Opportunity

The Field Support Specialist II role is responsible for providing technical startup, troubleshooting, and end user training for lighting control systems. This position ensures that system installations align with plans and meet end-user expectations. The role involves handling complex technical issues and collaborating with both internal teams and external stakeholders to resolve concerns and support project completion. It requires significant travel and offers an opportunity to impact customer satisfaction and project success directly.

Responsibilities

• Perform onsite lighting and control system startup, troubleshooting, and end user training
• Provide expert support regarding field applications of products to internal and external customers
• Establish and maintain relationships with key stakeholders to deliver differentiated service
• Offer engineering support and coordinate communication across departments

Requirements

• Associate's Degree, Technical Degree, or equivalent
• 1 to 2 years of relevant technical experience
• Proficient with general computer applications including email, spreadsheets, and word processing
• Strong written and verbal communication skills
• Ability to read and interpret lighting and floor plans and specifications
• Understanding of basic electrical components such as relays, drivers, and ballasts
• Preferred: 2 to 4 years of experience in technical, customer-facing, or problem-solving roles
• Preferred: Knowledge of lighting control systems
• Preferred: Willingness and ability to travel up to 90% during the week
• Preferred: Ideally residing in Texas to cover travel within TX, OK, AR, LA, and surrounding areas

Pay

The pay range for this position is $48,100.00 to $80,000.00, depending on experience and geographic location.

Benefits

• Health care coverage
• Dental insurance
• Vision insurance
• 401(k) retirement benefits