Field Support Specialist II

Job Summary

Provides startup, troubleshooting and end user training for lighting control systems. Can easily read lighting and floor plans and interpret specifications to ensure system installations match the plans and meet the end user's expectations. Has enough expertise to handle complex jobs and work with both internal and external stakeholders to address concerns and drive for project completion.

Key Responsibilities

• Performs onsite lighting and control startup, troubleshooting and end user training - 55%
• Provides expert support for both internal and external customers as it pertains to field applications of product - 30%
• Creates and maintains relationships with key stakeholders to provide differentiated service - 10%
• Provides engineering support and communicates cross-functionally with other departments - 5%

Minimum Experience Required

• Associate’s Degree or Technical Degree or equivalent
• 1 to 2 years of relevant technical experience
• Working general computer skills, including but not limited to e-mail, spread sheet, word processing, and data entry
• Strong communication, both written and oral
• Ability to read and interpret plans and specifications
• Understanding of basic electrical components (relays, drivers, ballasts...)

Preferred Requirements

• 2 to 4 years of relevant experience with problem solving/client facing ang technical hands on
• Understanding of lighting control systems

Travel Requirements

• This is a remote role with 90% travel from Monday to Friday, allowing weekends at home
• Ideal candidates should reside in Florida, as most travel will occur within this area (Florida, Lousiana, Mississippi, etc.., desirable in Central Florida)

Pay Range

The range for this position is $48,100.00 to $103,500.00. Placement within this range may vary, depending on the applicant’s experience and geographic location.

Benefits

• Health care
• Dental coverage
• Vision plans
• 401K benefits
• Commissions/incentive compensation depending on the role

About the Role

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.