Field Service Technician II

Role Information

Job Title: Field Service Technician II
Work Location: Remote position with extensive travel required
Employment Type: Full-time
Employment Status: Exempt, salaried
Visa sponsorship is not available for this position.
Must reside in the United States.
We are not accepting applicants for remote workers in California, Illinois, and New York at this time.
Compensation: $76,000 - $92,000, depending on years of experience

Role Overview

Leads Field Service jobs supporting Cutsforth’s brand, value, and reputation through on-site service. Key Responsibilities:

• Support Field Service Job Execution
• Prioritize and execute all assigned work following best practices, including job assignments, travel arrangements, and all job-related documentation in the ERP system.
• Ensure work is done completely, in a timely and workmanlike manner according to industry best practices and company processes and standards.
• Engage the customer when applicable to promote Cutsforth solutions including products and services while on-site through product demonstrations as well as reports and related documentation of findings.
• Communicate critical information and findings to client representatives as necessary.
• Evaluate, troubleshoot, and solve problems related to generator systems including exciters, collector rings, brush rigging, shaft grounding equipment, monitoring systems including software and components, and Cutsforth products.
• Use all available resources including Peers, Engineering Support, Instruction Manuals, and management to proactively identify, follow up, escalate and resolve any issues encountered onsite.
• Perform work on electrically energized equipment including inspections, equipment service, and Cutsforth’s Online Truing process.
• Be ready and available as needed for responsive deployment to customer sites as requested by management including air travel. This includes "on call 365 days a year" to support our customers/industry.
• Maintain necessary personal access status including but not limited to a TWIC card, passport, routine drug tests, required safety training, etc.
• Supervise assisting technician(s)
• Engage in continuous learning: Complete all position-based training as assigned and own self-development.
• Support and promote a safety culture: Participate in all safety training at each site as required by each site and adhere to all requirements as directed.
• Lead by example, recognize safe behaviors, address unsafe behaviors, and immediately report safety concerns or incidents to the Lead Tech and or Operations Manager
• Adhere to all Cutsforth and site-specific dress code guidelines and PPE requirements and maintain a clean and organized workspace on-site and in tool cases etc.
• Build strong partnerships and deliver proactive communication: Be engaged in all forms of communication including email, business messaging solutions, text messaging and phone and video call availability with co-workers and customers whether dispatched or working from home.
• Communicate with staff and customers professionally in a timely matter with a desire to be helpful and collaborative.
• Make purchasing decisions in a financially responsible manner: Ensure all company guidelines and processes for time recording and overtime are followed.
• Demonstrate awareness for how FS Tech’s role contributes to company reputation and profitability.

Required Qualifications

• Three to five years electrical/mechanical industrial experience desired.
• Proficient at using Microsoft Office products and Apple iOS.
• Satisfactory experience directly related to Cutsforth product and services determined by supervisors.
• Significant travel required (including domestic and international sites).

Preferred Qualifications

• Salesforce.com proficiency is a plus.
• Prefect candidate location to be TX, PA, OH, AZ, or GA.

Other Qualifications

• Successfully pass drug/alcohol screen and background check for customer site access.
• Successfully pass post-offer pre-employment functional employment testing (Fit-for-Duty Testing).
• Cybersecurity Role Expectations: Candidate will be responsible for reviewing policies and procedures related to cybersecurity and those relevant to the functions of their role. Candidate is expected to maintain a cybersecure work environment.

Benefits

• Paid Time Off
• Medical, Vision, Dental Insurance
• Health Savings Account with Employer contributions
• 401(k) with Employer match
• Short-term & Long-term Disability Coverage
• Accidental Death & Dismemberment Coverage
• Life Insurance Coverage
• Eight paid holidays per year
• All other benefits required by applicable law