Field Service Technician II

About the role

As a Field Service Technician II, you will play a critical role in helping customers maximize machine performance by providing advanced troubleshooting, repair, installation, and technical support for Okuma equipment and automation solutions. This position serves as an escalation resource for complex technical issues that exceed distributor support capabilities. Through hands-on service, documentation, and technical guidance, you will help strengthen customer relationships while ensuring the successful operation and reliability of Okuma products in the field.

Responsibilities

• Provide advanced troubleshooting, repair, and technical support for Okuma machines, controls, automation systems, and peripheral equipment.
• Travel to customer facilities to perform machine installations, retrofits, upgrades, and corrective service activities.
• Support customers, distributors, and internal teams by diagnosing and resolving technical issues remotely and on-site.
• Develop technical documentation, repair procedures, and service bulletins that strengthen distributor and customer self-sufficiency.
• Serve as a trusted technical resource, delivering timely solutions that improve equipment performance, reliability, and customer satisfaction.

Requirements

• High School Diploma or equivalent required.
• Technical training, vocational education, military technical training, or equivalent industry experience preferred.
• Experience troubleshooting and repairing industrial machinery, CNC equipment, automation systems, or related technologies.
• Ability to diagnose and resolve complex mechanical, electrical, software, and control-related issues.
• Experience providing technical support in a customer-facing environment.
• Valid driver's license with an insurable driving record.
• Ability and willingness to travel extensively to customer locations as business needs require.

Skills

• Strong troubleshooting and root cause analysis skills.
• Mechanical alignment and machine installation experience.
• Knowledge of CNC machine tools, controls, and industrial automation systems.
• Experience working with electrical, mechanical, hydraulic, pneumatic, and software-controlled systems.
• Ability to read and interpret technical documentation, schematics, manuals, and engineering drawings.
• Proficiency with computer systems and diagnostic tools used in troubleshooting and service activities.
• Strong written communication skills with the ability to create detailed trip reports, service documentation, and technical procedures.
• Commitment to workplace safety and adherence to company policies and procedures.

Preferred Qualifications

• Experience servicing CNC machine tools, preferably Okuma equipment.
• Experience supporting automated manufacturing systems, robotic applications, or peripheral equipment.
• Knowledge of machine retrofits, upgrades, and field modifications.
• Experience developing technical manuals, service documentation, and training materials.
• Strong customer-service, communication, and relationship-building skills.
• Ability to work independently while managing multiple priorities in a fast-paced environment.

Benefits

• Competitive compensation and bonus opportunities.
• Pension plan and 401(k).
• Medical, dental, and vision coverage.
• Company-paid disability insurance.
• Flexible spending accounts (FSA).
• Wellness programs and gym membership reimbursement.
• Tuition reimbursement.
• Paid time off, parental leave, and paid holidays.
• Flexible scheduling opportunities where applicable.