Field Service Technician II

About the role

We're actively seeking an individual to diagnose and repair basic mechanical, software, network, and system failures. This role involves maintaining working knowledge of multiple product groups and providing efficient, responsive, and accurate field/service/shop/on-site maintenance.

Responsibilities

• Diagnose and repair basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.

Requirements

• High School Diploma, GED, or equivalent experience required.
• 1 to 2 years of related experience.
• A basic understanding of internet environments.
• The ability to travel with a valid driver's license and acceptable driving record.
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Qualifications

• Basic understanding of internet environments and completion of the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Skills

• Basic mechanical, software, network, and system troubleshooting skills.
• Knowledge of Canon-supported products.
• Customer service and problem-solving abilities.
• Effective communication and interpersonal skills.

Benefits

Our company offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. We also comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

Pay

The anticipated base salary range for this role is $21.50-$30.75 hourly.

Schedule

This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.