Field Service technician II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize, and small businesses. We employ a customer-centric, hard-working, and talented team that acts like an owner, does the right thing, and has fun doing it.

About the role

This role provides onsite technical support for a national home improvement retail client. It is ideal for someone who enjoys hands-on IT work, troubleshooting, and working in a fast-paced field environment. A company vehicle, fuel card, and necessary tools are provided.

Training

Two weeks of onsite training provided alongside an experienced technician to ensure smooth onboarding and full familiarity with routes and systems.

Responsibilities

• Provide onsite support for IT equipment including POS systems, desktops, printers, thin clients, access points, and network devices
• Troubleshoot and resolve hardware, software, and network issues
• Perform installations, upgrades, and break/fix support
• Support copper and fiber cabling, including basic terminations
• Document all work, updates, and resolutions in ticketing systems
• Travel daily to provide onsite support at the following locations (route-based travel):
  • Enterprise, AL
  • North Dothan, AL
  • Dothan, AL
  • Defuniak Springs, FL
  • Panama City, FL
  • Panama City Beach, FL
• Work with remote teams to resolve escalated technical issues
• Occasionally work at heights (20–25 feet) and lift up to 25 lbs

Requirements

• 1+ year of IT technical support or field technician experience
• CompTIA A+ (required), Network+ preferred
• Experience with Windows, macOS, or Linux environments
• Familiarity with networking fundamentals and IT hardware
• Experience with cabling (copper/fiber) is a plus
• Strong communication and customer service skills
• Valid driver's license required

Pay

The hourly rate for this position is between $16.80 - $22.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 12 days annually)
• Paid time off (minimum of 10 days annually, which increases with seniority level)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits