Field Service Technician - 90% Travel

About the role

The Field Service Technician serves as the primary representative of the Company, embodying the commitment to Core Values of excellence in customer service and technical support. They deliver superior service, foster positive customer relationships, and uphold the company’s reputation for reliability, professionalism, and expertise within the industrial laundry industry. The role requires 90% travel (domestic and international); when not traveling, work is performed remotely. Technicians work flexible hours, including weekends and evenings, and participate in an on‑call rotation for urgent issues. They operate with a high level of autonomy, independently managing responsibilities and making informed decisions in the field while maintaining professional standards and promoting company values.

Responsibilities

• Install industrial laundry systems at customer locations per specifications.
• Troubleshoot and resolve equipment issues (mechanical, pneumatic, hydraulic, electrical, software).
• Perform meticulous repairs and maintenance to ensure optimal performance and reliability.
• Provide on‑site training to clients on equipment operation, maintenance, and troubleshooting.
• Maintain accurate records of service visits, repairs, and parts used.
• Cultivate positive customer relationships by addressing concerns and answering queries.
• Prioritize safety by adhering to protocols and guidelines on customer premises.
• Engage in continuous learning to stay abreast of industry advancements.
• Participate in on‑call availability for weekends and evenings to address urgent customer needs.

Requirements

• 90% travel; remote work when not traveling.
• Flexible schedule, including weekends and evenings.
• On‑call rotation for urgent issues.
• Permanent position based out of Dallas, TX.
• Ability to work independently and make informed decisions in the field.
• Commitment to upholding professional standards and company values.

Skills

• Troubleshooting
• Installation
• Repair
• Documentation
• Customer service skills
• Mechanical aptitude
• Maintenance technician experience
• Service orientation
• PLCs and industrial control systems

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

$62,400.00 – $68,600.00 per year

Schedule

90% travel; when not traveling, work remotely. Flexible hours including weekends and evenings; on‑call rotation for urgent assistance.