Field Service Technician (90% Travel)

About the role

The Field Service Engineer will install, start-up, commission and test Sidel Equipment at customer sites. They will also provide technical assistance, training, and after-sales services, ensuring customer satisfaction.

Responsibilities

• Test and evaluate equipment performance at customer plants based on technical, contractual, and safety specifications
• Handle, check, and transfer equipment non-conformities
• Prepare Job Progress Charts and technical reports
• Ensure customer satisfaction
• Follow Standard Operating Procedures (SOPs), Sidel coordination plans, and customer rules
• Report after-sales opportunities detected at customer sites
• Perform technical activities, troubleshooting, and reporting deliverables
• Report to the Installation Site Manager for team activities

Requirements

• Bachelor’s degree or technical degree in engineering (+2) or equivalent experience
• Fluency in English
• Specialization in auto-mechanic or aseptic (a plus)
• Spanish, Italian, or French (an advantage)
• Experience in the beverage/packaging industry (a plus)
• 2-3 years of experience in field activities
• Technical expertise in Mechanical, Automation (B&R, siemens, Elau & AB), Electrical, or Aseptic
• Valid driver's license
• Availability to travel up to 90% (including international locations)

Qualifications

• Ability to lift, carry, push, and pull up to 50 pounds frequently
• Standing, walking, bending, kneeling, crouching, and climbing ladders for extended periods
• Working in confined spaces, on rooftops, and at heights, with appropriate fall protection and safety equipment
• Manual dexterity and hand-eye coordination for operating tools, handling parts, and working with delicate components
• Comfortable working in varied environmental conditions, including exposure to noise, dust, heat, and cold
• Driving and traveling long distances, including occasional assignments with short notice
• Wearing and utilizing required personal protective equipment (PPE), including safety glasses, gloves, hard hats, and respirators
• Performing duties under time constraints and in high-pressure situations