Field Service Tech I

About the role

As a Field Service Technician, you will maintain and service IGT equipment at Retailer (customer) locations. You will respond to dispatches, drive to customer sites within a designated zone, deliver supplies, and install, remove, or repair lottery equipment and communication devices.

Responsibilities

• Install, troubleshoot, and repair IGT gaming machines in the field.
• Support Technical teams with installation, removal, conversion, preventive maintenance, and game preparation.
• Read and translate wiring diagrams.
• Resolve technical problems, perform program upgrades, and download setups.
• Test programs using various verification devices.
• Troubleshoot with input and output tests.
• Set up game options and test devices, pay tables, reel strips, and bonus awards.
• Install, repair, and maintain data lines, fiber optics, and telephone lines.
• Share knowledge with customers on basic game functionality.
• Maintain a positive image of IGT with coworkers and customers.
• Provide recommendations for procedural improvements.
• In-depth user-level knowledge of SAP preferred.

Requirements

• High school diploma or equivalent required; technical or IT-related training is a plus.
• Experience in electronics, repair, field service, or a related industry; slots and gaming technician experience is a plus.
• Computer literacy and documented technical experience.
• Knowledge and understanding of AC/DC fundamentals.
• Experience using basic tools.
• Ability to work varied shifts, overtime, travel to client sites, and on-call shifts as needed.
• Must be able to lift up to 50 pounds and stand for a full shift.
• Ability to follow policies, procedures, and safety guidelines.
• Ability to adapt to various jurisdictions and interface effectively with compliance officers.
• Valid driver’s license and willingness to deliver equipment using box trucks.

An offer of employment, and continuation of employment, is contingent upon obtaining security clearance and meeting pre-employment reference, background check, physical, and drug testing requirements. Certain jurisdictions may require additional personal disclosures, including financial records or character references.

Skills

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

Pay

The estimated starting compensation range for this role is $22.37–$27.96 USD, based on skills, experience, education, and geographic location. Actual compensation may vary.

Benefits

• 401(k) savings plan with company contributions
• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Tuition reimbursement
• Wellness programs (subject to eligibility requirements)
• Bonus or commission opportunities (depending on role)