Field Service Tech I
IGT · Minnehaha County, SD · 1 mo ago
Full-time
We need to output HTML fragment with sections: About the role? Actually the posting includes intro paragraph about IGT, then "Responsibilities", then list of responsibilities, then "Qualifications", then list of qualifications, then "Physical Requirements", then "Keys to Success", then EEO etc, then benefits mention. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "IGT is an equal opportunity employer..." etc. Also remove "We thank all applicants..." etc. Also remove "Base pay is one component..."? That's about pay/benefits. We need to include Pay and Benefits sections only if posting actually states them. The posting mentions "Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements." That's substantive content about pay and benefits. So we should include a Benefits section (maybe also Pay). The instruction: "Prefer a few substantive sections over many thin ones." We could combine Pay and Benefits into one Benefits section? But they said use headings for Benefits, Pay, Schedule separately if content exists. We have content about base pay and bonus/commission, and benefits package. Could create a Pay section with base pay and bonus/commission, and a Benefits section with benefits list. However they said "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state them, so we can include both.
Schedule: not mentioned, so omit.
We need to use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The posting has "Responsibilities", "Qualifications", "Physical Requirements", "Keys to Success". Also maybe "About the role" could be the intro paragraph. We should not repeat job title as heading. The job title is "Field Service Technician". Not to repeat as heading.
We need to use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The posting has "Responsibilities", "Qualifications", "Physical Requirements", "Keys to Success". Also maybe "About the role" could be the intro paragraph. We should not repeat job title as heading. The job title is "Field Service Technician". Not to repeat as heading.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve ALL substantive information; do NOT invent or summarize away detail. Remove boilerplate.
We need to output ONLY the HTML fragment.
Let's extract substantive content:
Intro paragraph: "IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com ."
We can treat that as "About the role" or maybe just a prose paragraph before responsibilities. Use
.
Then Responsibilities heading
Responsibilities
then list.
Responsibilities list from posting:
- Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
- Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
- Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
- Maintain equipment to promote continuous operation of IGT equipment.
- Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
- Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
- Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
- Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
- Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Note there is a duplicated "Responsibilities:" line; we ignore duplicate.
Qualifications heading Qualifications
then list:
- High school degree or GED equivalent required.
- 1 or more years of experience in a customer service related position
- 1 or more years of experience in technical repairs
- Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
Physical Requirements heading? The instruction list includes headings like "Requirements", "Skills". Physical Requirements could be under Requirements or maybe a separate section. Since they said use headings for e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical Requirements could be under Requirements. But we could also create a separate heading "Physical Requirements" if we want, but not in the list. Better to put under Requirements heading. However they said "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests we can use those headings; we can also use others? Probably stick to those. So we can have a Requirements section that includes physical requirements.
Thus Requirements
then list physical requirements:
- Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).
- Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
- May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
Also maybe include security clearance etc? That is more like contingencies; but that's boilerplate? It's about offer contingent on security clearance, background check, etc. That might be considered boilerplate legal? Might be considered part of qualifications? It's not exactly boilerplate but it's about employment contingencies. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is legal/contingent language; maybe we should remove it as it's boilerplate. However it's substantive about offer contingency. Might be considered legal boilerplate. Safer to remove? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So legal boilerplate should be removed. So we remove the sentence about offer of employment contingent upon security clearance etc. Also remove "Certain jurisdictions may require additional personal disclosures..." etc.
Keys to Success: list of soft skills. Could be under Skills heading. So Skills
then list:
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
Benefits: we have content about base pay, bonus/commission, benefits package. We'll split into Pay and Benefits.
Pay section: "Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities."
Benefits section: list of benefits: "IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements."
We should output as - for each item? For benefits, we can list each benefit as
- . For pay, we can just have
with two sentences.
Schedule: not present, omit.
Now ensure we don't repeat job title as heading. Not using.
Now produce HTML fragment:
IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com .
Responsibilities
- Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
- Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
- Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
- Maintain equipment to promote continuous operation of IGT equipment.
- Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
- Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
- Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
- Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
- Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Qualifications
- High school degree or GED equivalent required.
- 1 or more years of experience in a customer service related position
- 1 or more years of experience in technical repairs
- Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
Requirements
- Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).
- Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
- May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
Skills
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
Pay
Base pay is one component of I
for prose. We need to preserve ALL substantive information; do NOT invent or summarize away detail. Remove boilerplate. We need to output ONLY the HTML fragment. Let's extract substantive content: Intro paragraph: "IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com ." We can treat that as "About the role" or maybe just a prose paragraph before responsibilities. Use
. Then Responsibilities heading
Responsibilities
then list. Responsibilities list from posting: - Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices. - Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner. - Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle. - Maintain equipment to promote continuous operation of IGT equipment. - Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component. - Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch. - Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items. - Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon. - Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc. Note there is a duplicated "Responsibilities:" line; we ignore duplicate. Qualifications headingQualifications
then list: - High school degree or GED equivalent required. - 1 or more years of experience in a customer service related position - 1 or more years of experience in technical repairs - Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors. Physical Requirements heading? The instruction list includes headings like "Requirements", "Skills". Physical Requirements could be under Requirements or maybe a separate section. Since they said use headings for e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical Requirements could be under Requirements. But we could also create a separate heading "Physical Requirements" if we want, but not in the list. Better to put under Requirements heading. However they said "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests we can use those headings; we can also use others? Probably stick to those. So we can have a Requirements section that includes physical requirements.
Thus Requirements
then list physical requirements:
- Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).
- Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
- May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
Also maybe include security clearance etc? That is more like contingencies; but that's boilerplate? It's about offer contingent on security clearance, background check, etc. That might be considered boilerplate legal? Might be considered part of qualifications? It's not exactly boilerplate but it's about employment contingencies. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is legal/contingent language; maybe we should remove it as it's boilerplate. However it's substantive about offer contingency. Might be considered legal boilerplate. Safer to remove? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So legal boilerplate should be removed. So we remove the sentence about offer of employment contingent upon security clearance etc. Also remove "Certain jurisdictions may require additional personal disclosures..." etc.
Keys to Success: list of soft skills. Could be under Skills heading. So Skills
then list:
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
Benefits: we have content about base pay, bonus/commission, benefits package. We'll split into Pay and Benefits.
Pay section: "Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities."
Benefits section: list of benefits: "IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements."
We should output as - for each item? For benefits, we can list each benefit as
- . For pay, we can just have
with two sentences.
Schedule: not present, omit.
Now ensure we don't repeat job title as heading. Not using.
Now produce HTML fragment:
IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com .
Responsibilities
- Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
- Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
- Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
- Maintain equipment to promote continuous operation of IGT equipment.
- Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
- Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
- Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
- Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
- Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Qualifications
- High school degree or GED equivalent required.
- 1 or more years of experience in a customer service related position
- 1 or more years of experience in technical repairs
- Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
Requirements
- Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).
- Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
- May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
Skills
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
Pay
Base pay is one component of I
with two sentences. Schedule: not present, omit. Now ensure we don't repeat job title as heading. Not using. Now produce HTML fragment:
IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com .
Responsibilities
- Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
- Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
- Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
- Maintain equipment to promote continuous operation of IGT equipment.
- Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
- Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
- Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
- Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
- Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Qualifications
- High school degree or GED equivalent required.
- 1 or more years of experience in a customer service related position
- 1 or more years of experience in technical repairs
- Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
Requirements
- Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).
- Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
- May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
Skills
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
Pay
Base pay is one component of I