Field Service Tech I

About the role

IGT, where innovation meets entertainment on a global scale, is seeking a Field Service Technician to maintain and service IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Responsibilities

• Responsible for various install, troubleshooting, and repair of IGT gaming machines.
• Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
• Reading and translating wiring diagrams.
• Resolve technical problems and perform program upgrades, and download set up.
• Testing programs with various verification devices.
• Troubleshoot with input and output tests.
• Set up game options and test various devices.
• Test pay table, reel strip and bonus awards.
• Install, repair and maintain data lines, fiber optics, and telephone lines.
• Knowledge share with customers on basic game functionality.
• Maintain a positive image of IGT with co-workers and IGT’s customers.
• In-depth user-level knowledge of SAP preferred.
• Provide recommendations for improvements to procedures, etc.

Qualifications

Education Required: High school diploma or equivalent required. Technical or IT-related training or education is a plus.

Experience Required: Experience in electronics, repair, field service, or a related industry. Slots and gaming technician experience is a plus.

Skills

• Must be computer literate and have documented technical experience.
• Knowledge and understanding of AC/DC fundamentals.
• Knowledge of and experience using basic tools is required.
• Ability, flexibility, and willingness to work varied shifts, overtime, travel to client sites as needed, and on-call shifts.
• Must be able to lift up to 50 pounds and stand for a full shift.
• Ability to follow policies, procedures, and safety guidelines.
• Ability to adapt to various jurisdictions and effectively interface with compliance officers.
• Must possess a valid driver's license and be willing to deliver equipment using box trucks.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership