Field Service Support Engineer (EEP26403)

About the role

Provide warranty engineering, including technical and parts support, for the Company's technical services.

Responsibilities

• Evaluate and process warranty requests, replacements, and claims, expediting as necessary
• Provide technical guidance and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues
• Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices
• Track monthly warranty costs for assigned business unit and report to manager
• Prepare and issue Service Advices for trouble shooting to clients and technical services field engineers
• Maintain current safety qualifications and comply with company and client safety requirements
• Resolve supplier product failures in a timely and cost-effective manner
• Respond to client issues outside of standard business hours when necessary
• Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable

Requirements

• Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
• 3 years' experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
• Demonstrated knowledge of power conversion and distribution transformers
• Demonstrated presentation skills
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
• Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

Preferred Qualifications

• Master of science in electrical, mechanical, or related engineering field
• Working knowledge of ISO 9001:2015 quality management standards
• Demonstrated experience in photovoltaic inverter power generation
• Proficiency in Japanese and English languages, both oral and written

Benefits

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Schedule

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Pay

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Skills

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Benefits

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