Field Support Services Engineer

About the role

Dobbs Defense Solutions is seeking a Field Support Services Engineer to provide technical support, systems troubleshooting, and customer assistance for mission-critical government systems. This role supports field operations by ensuring system reliability, resolving technical issues, and providing end-user training.

Responsibilities

• Provide technical support, troubleshooting, and system analysis for customers and field personnel.
• Install, configure, and maintain hardware, software, and networked systems.
• Diagnose and resolve system and network issues to maximize operational availability.
• Train customers on system operation, configuration, and best practices.
• Partner with engineering teams to identify root causes and reduce recurring incidents.
• Travel to customer sites to provide onsite technical support and system implementation.

Requirements

• Required Education and Experience:
• - Bachelor's degree with relevant experience or High School Diploma/GED with four or more years of related experience.
• - Experience supporting enterprise IT systems, hardware, software, or network environments.
• - Strong troubleshooting, analytical, and customer service skills.
• - Ability to work flexible schedules and travel up to 50% (CONUS/OCONUS).
• - Excellent written and verbal communication skills.

Onsite

• Required Clearance: Active Top Secret/SCI

Equal Employment Opportunity

Dobbs Defense Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), gender expression and transgender status, national origin, ancestry, age, disability, military or veteran status, marital or domestic partner status, genetic information, citizenship, low-income status or any other status or characteristic protected by applicable law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

Pay and Benefits

Pay range information will be disclosed consistent with applicable state and local pay transparency laws once available. For this position, the anticipated salary range will depend on the selected labor category, candidate qualifications, experience, and overall fit for the role.

Application

To apply for this position, paste your resume here or attach a resume file.

Disability Information

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Public Burden Statement

This survey should take about 5 minutes to complete.