Field Support Engineer

Saronic Technologies · Austin, TX · 1 wk ago

On-siteInformation TechnologyFull-time

Mission & Operational Support
Support customer activities during system activation, operational readiness programs, training events, and live missions
Participate in system bring-up activities alongside depot teams and Field Service Representatives
Provide software support during customer operations, both on-site and remotely
Ensure deployed systems are configured, validated, and mission-ready prior to operational use
Software Troubleshooting & Diagnostics
Perform remote and on-site troubleshooting of deployed system software, diagnostics, and telemetry
Analyze logs, system state, and network behavior to identify root causes of software issues
Support recovery actions including configuration corrections, restarts, updates, or rollbacks as needed
Escalate complex issues appropriately while minimizing mission impact and operational risk
System Stability & Readiness
Validate software baselines, configurations, and dependencies for mission use
Support software updates, patches, and configuration changes in controlled operational environments
Monitor system health and performance to proactively identify risks to mission execution
Operate with a strong bias toward safety, stability, and predictability in customer environments

Strong software engineering background with experience in Python, C++, Rust, or similar languages
Experience supporting deployed software systems in operational, fielded, or customer-facing environments
Ability to diagnose and troubleshoot complex systems using logs, telemetry, and diagnostics
Understanding of networking fundamentals including TCP/IP, UDP, and distributed systems behavior
Comfortable working across software, hardware, and operational teams
Willingness to travel up to 50% to Saronic and customer locations
Ability to obtain and maintain a security clearance

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