Field Service Support Engineer 2

Responsibilities

• Perform all types of scheduled maintenance activities for an assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within a specified territory or region in accordance with procedures and within designated timeframes
• Cookout, coordinate and perform system and hardware delivery and installation
• Complete all administrative duties including, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes
• Maintain all Intuitive provided items to include: issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assets
• Support Intuitive teams as required to facilitate company objectives; eg. Assist outside territories during times of an open territory or during absence of assigned Field Service Engineer, assist Sales teams with trade show support as required, assist Genesis teams with sterile reprocessing training as required, provide hospital contacts to other Intuitive teams as required, etc.
• Conduct training sessions at ISI, training centers, and hospitals
• Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies

Qualifications

• 1-3 years of Field Service Experience preferred
• Associate’s degree in related field or equivalent training/experience preferred
• Proven track record of troubleshooting electro-mechanical systems preferred
• Good written and oral communication skills
• General computer skills
• Strong administrative and record keeping skills
• Clean driving record
• Able to lift 75 lbs and move wheeled objects up to 1200 lbs