Field Service Engineer 2

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

About the Role

This role specializes in the Xray, R&F, Mammo, and UL modalities and covers daily service for the Las Vegas service region and surrounding markets.

Responsibilities

• Perform timely and accurate preventative maintenance of medical equipment within hospitals or healthcare systems to ensure optimal delivery of healthcare services to patients.
• Perform troubleshooting, service repairs, and installations of moderate complexity.
• Lead communications with customers and serve as the escalation point for customer-related concerns, including installations.
• Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure appropriate solutions for the customer.
• Lead installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on-demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution, and proper follow-up to drive customer satisfaction.
• Adhere to company policies, procedures, and hospital protocols to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured daily, including debriefing metrics and ordering parts.
• Partner with the customer and/or sales team to recommend value-added services that will help the customer run their business more efficiently.
• Utilize the GEHC escalation process, as needed, and work closely with regional and national support to define and implement corrective action plans to resolve customer issues.

Requirements

• Associate degree in a related field or equivalent military education and 4 years of experience servicing electronic equipment, or high school diploma/GED and 6 years of relevant experience.
• Technical capabilities in Xray, R&F, Mammo, and UL modalities.
• Must have and maintain a valid Driver’s License.
• Experience with web applications as well as the Microsoft suite of products.
• Legal authorization to work in the U.S. is required; sponsorship for employment visas is not available for this role.
• Ability to be available after hours and/or work a rotating on-call schedule, including weekends.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.

Preferred Qualifications

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
• Ability to reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity.

Work Environment

Work location: Las Vegas, NV micro market servicing the Rocky Mountain service region. Relocation assistance provided.

Benefits

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.