Field Service Engineer - Southern California

About the role

The Field Service Engineer (FSE) supports GE OEC equipment, focusing on South Los Angeles, the South Bay area of Los Angeles, and Orange County. Additional coverage is available throughout the Pacific Region.

Responsibilities

• Basic troubleshooting, installation, maintenance, and service repair on designated equipment.
• Completing Preventative Maintenance and Field Modification Instructions.
• Ordering and managing repair parts cycle times.
• Maintaining customer service logs and internal service records.
• Maintaining daily communications with customers for resolution and follow-up.
• Maintaining tools and test equipment and ensuring calibration.
• Maintaining compliance with Health and Human Services, Environment Health and Safety, and other applicable regulations.
• Managing vendor service delivery processes in accordance with GE Healthcare policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis.
• Participating in sales opportunities such as contract renewals and assisting with revenue programs.
• Providing efficient service delivery to all accounts within assigned areas.
• Training clinical staff on designated equipment (may include).

Requirements

• Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, or equivalent military education.
• Associates Degree with 2 years experience servicing electronic equipment, or 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program.
• High School Diploma/GED and 12 or more years experience servicing electronic equipment.
• Experience interfacing with both internal team members and external customers.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.

Qualifications

• Excellent analytical and communication skills.
• Establishes good relationships with customers and staff.
• Builds wide and effective networks of contacts inside and outside the organization.
• Manages conflict.
• Applies specialist and detailed technical expertise.
• Develops job knowledge and expertise through continual professional development.
• Shares expertise and knowledge with others.
• Uses technology to achieve work objectives.
• Focuses on customer needs and satisfaction.
• Sets high standards for quality and quantity.
• Maintains quality and productivity.
• Works in a systematic, methodical, and orderly way.
• Consistently achieves project goals.
• Takes responsibility for actions, projects, and people.
• Takes initiative, acts with confidence, and works under own direction.
• Initiates and generates activity.
• Speaks clearly and fluently.
• Expresses opinions, information, and key points of an argument clearly.
• Makes presentations and undertakes public speaking with skill and confidence.
• Responds quickly to the needs of an audience and to their reactions and feedback.
• Projects credibility.
• Works productively in a pressurized environment.
• Keeps emotions under control during difficult situations.
• Balances the demands of a work life and a personal life.
• Maintains a positive outlook at work.
• Handles criticism well and learns from it.
• Demonstrates an interest in and understanding of others.
• Adapts to the team and builds team spirit.
• Listens, consults others, and communicates proactively.
• Supports and cares for others.
• Upholds ethics and values.
• Follows instructions from others without unnecessarily challenging authority.
• Follows procedures and policies.
• Complies with legal obligations and safety requirements of the role.
• Accepts new ideas and change initiatives.
• Adapts to changing circumstances.
• Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.
• Keeps up to date with competitor information and market trends.

Desired Characteristics

• Six Sigma trained/certified.
• Establishes good relationships with customers and staff.
• Builds wide and effective networks of contacts inside and outside the organization.
• Manages conflict.
• Applies specialist and detailed technical expertise.
• Develops job knowledge and expertise through continual professional development.
• Shares expertise and knowledge with others.
• Uses technology to achieve work objectives.
• Focuses on customer needs and satisfaction.
• Sets high standards for quality and quantity.
• Maintains quality and productivity.
• Works in a systematic, methodical, and orderly way.
• Consistently achieves project goals.
• Takes responsibility for actions, projects, and people.
• Takes initiative, acts with confidence, and works under own direction.
• Initiates and generates activity.
• Speaks clearly and fluently.
• Expresses opinions, information, and key points of an argument clearly.
• Makes presentations and undertakes public speaking with skill and confidence.
• Responds quickly to the needs of an audience and to their reactions and feedback.
• Projects credibility.
• Works productively in a pressurized environment.
• Keeps emotions under control during difficult situations.
• Balances the demands of a work life and a personal life.
• Maintains a positive outlook at work.
• Handles criticism well and learns from it.
• Demonstrates an interest in and understanding of others.
• Adapts to the team and builds team spirit.
• Listens, consults others, and communicates proactively.
• Supports and cares for others.
• Upholds ethics and values.
• Follows instructions from others without unnecessarily challenging authority.
• Follows procedures and policies.
• Complies with legal obligations and safety requirements of the role.
• Accepts new ideas and change initiatives.
• Adapts to changing circumstances.
• Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.
• Keeps up to date with competitor information and market trends.

Pay

The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Benefits

• A competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No.