Field Service Engineer

About the role

Azenta Life Sciences is a company that drives innovation through its people. Our core values guide everything we do: Customer Focus, Achievement, Accountability, Teamwork, Employee Value, and Integrity. We are seeking a Field Service Engineer who can install, maintain, and repair complex electromechanical systems used by leading life sciences organizations.

Responsibilities

• Install, configure, maintain, diagnose, and repair Azenta C&I hardware and software systems at customer locations.
• Perform preventive maintenance and system inspections to ensure equipment reliability and compliance with quality standards.
• Interface directly with customers to support service agreements, meet SLA expectations, and promote a positive service experience.
• Maintain a safe, clean, and compliant working environment in accordance with Azenta and customer policies.
• Document all service activities through service, status, and performance reports.
• Respond effectively to escalations, equipment downtime, and changing operational priorities.
• Serve as a point of contact for both customers and internal Azenta stakeholders.
• Provide regular system performance summaries, including event tracking, issue analysis, and root‑cause / corrective action reporting.
• Assist with sample migrations, including transfer from legacy formats into customer stores as needed.

Requirements

• Associate of Science (AS) degree, technical certificate, or equivalent practical experience.
• A minimum of 5 years of relevant hands‑on technical experience or comparable military technical training.
• Strong electrical and mechanical troubleshooting capabilities.
• Ability to diagnose system issues using a structured, methodical approach and implement corrective actions independently.
• Clear and professional communication skills, with the ability to interact effectively with customers and colleagues.
• Demonstrated reliability, accountability, and commitment to resolving customer issues.
• Proficiency with PCs and Windows‑based operating systems; experience with databases or Oracle‑based systems is beneficial.
• Valid driver’s license, strong driving record, and ability to travel.

Qualifications

• Ability to lift up to 50 pounds, climb ladders and scaffolding, work in confined or awkward spaces, and use required personal protective equipment.
• Flexibility to support customer schedules, including rare on‑call, holiday, or weekend work.

Skills

• Technical knowledge of electromechanical systems.
• Problem-solving and troubleshooting skills.
• Customer service and interpersonal skills.
• Attention to detail and ability to work independently.

Benefits

At Azenta, we offer a competitive benefits package that includes:

• Health insurance options.
• Paid time off.
• Professional development opportunities.
• Flexible work arrangements.

Pay

Base pay range: $39–$50 per hour, depending on experience and location.

Schedule

Field-based role supporting customers across Boston and surrounding regions, with approximately 30-40% travel. Domestic and occasional international travel may be required depending on business needs. Flexibility to support customer schedules, including rare on-call, holiday, or weekend work.

Contact

To apply, please email your resume to Recruiting@azenta.com. For more information about Azenta Life Sciences, visit our website at www.azenta.com.