Field Service Engineer

About the role

Velociti LLC is seeking a highly skilled and driven Field Service Engineer to join our growing service organization. This role is ideal for a hands-on technical expert who thrives in dynamic environments and enjoys solving complex challenges in the field. As a Field Service Engineer, you will play a critical role in delivering, installing, and maintaining advanced electronic systems across heavy fleet vehicles and equipment nationwide. This position offers the opportunity to work with cutting-edge technologies while traveling extensively and independently managing field operations.

Responsibilities

• Install, service, and repair DC and AC electronic systems, including IoT devices, telematics, and power integration equipment
• Perform advanced diagnostics and troubleshooting using voltmeters, diagnostic tools, and software
• Work with electrical systems ranging from 12V to 480V, including CAN Bus and MOD Bus protocols
• Conduct preventative maintenance on fleet and heavy-duty commercial equipment
• Operate independently to complete service assignments on time and within scope
• Provide professional, customer-facing support, including updates and technical issue resolution
• Maintain accurate service documentation and reporting
• Ensure compliance with safety standards, customer specifications, and company protocols
• Participate in safety training and promote OSHA compliance
• Collaborate with internal teams to share field insights and improve performance

Requirements

• Associate’s degree in Mechanics, Diesel Mechanics, Automotive Engineering, or equivalent certifications (e.g., ASE)
• Minimum 8 years of hands-on experience as a technician, mechanic, or field service engineer
• Strong expertise in electrical systems (12V–480V), including CAN Bus and MOD Bus
• Proficiency with diagnostic tools, digital voltmeters, and mobile devices (Android preferred)
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service abilities
• Self-motivated with the ability to work independently
• Valid driver’s license with an insurable driving record
• Willingness to travel extensively and work flexible hours

Qualifications

• Master ASE Certification or advanced electrical certifications
• Experience with diesel equipment, DOT fleet vehicles, or mobile generators/pumps

Physical Requirements

• Ability to lift and carry 50+ pounds
• Capable of standing, kneeling, crouching, climbing, and performing repetitive tasks for extended periods
• Comfortable working indoors and outdoors in varying conditions
• Able to operate hand and power tools for extended durations
• Must be able to safely operate a company vehicle