Field Service Engineer

Job Duties

• Serve as the escalation point for complex or critical technical issues that exceed technician-level support.
• Lead advanced troubleshooting and resolution of server, network, security, and infrastructure issues.
• Independently manage and support client environments, including servers, workstations, networks, and cloud services.
• Design, implement, and maintain secure, scalable, and reliable IT solutions aligned with client business needs.
• Perform advanced server support, including planning, deployment, upgrades, and migrations.
• Provide expert support for Microsoft Exchange, Office 365, Azure services, and Active Directory administration.
• Analyze recurring issues and recommend long-term corrective actions or architectural improvements.
• Act as a technical liaison between clients, internal teams, and vendors.
• Provide guidance, technical mentorship, and knowledge transfer to Field Service Technicians.
• Participate in client meetings to explain technical issues, proposed solutions, and implementation plans.
• Ensure accurate and thorough documentation of all work performed, including root cause analysis and resolution details.
• Contribute to the development and improvement of technical standards, procedures, and best practices.
• Participate in on-call rotation and provide leadership during after-hours or critical support events.

Qualifications

• Minimum Education and Experience: Managed Services experience required, 7+ years of progressive experience in an IT-related field, Advanced system administration and networking experience.
• Preferred Education and Experience: Experience with scripting or automation (Python, PowerShell, APIs), Cloud platform experience (Azure preferred), Vendor certifications strongly preferred.

Other Skills and Abilities

• Advanced troubleshooting and problem-solving skills
• Strong leadership presence with the ability to influence and guide others
• Excellent interpersonal skills with the ability to build strong client trust
• Superior verbal, written, and technical documentation skills
• Highly organized, detail-oriented, and process-driven
• Ability to work independently with minimal direction
• Strong time management and prioritization skills
• Thrives in a fast-paced, team-oriented environment
• Ability to multitask across multiple clients and priorities
• Occasional overtime/weekend work may be required
• Thorough and advanced knowledge of PC hardware, servers, operating systems, networking, and security concepts

Benefits

• 401(k) matching
• Dental insurance
• Flexible spending accounts
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Pay

$30.00 - $40.00 an hour

Schedule

Not specified

Benefits

• 401(k) matching
• Dental insurance
• Flexible spending accounts
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance