Field Service Engineer

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas, and results continue to propel Shimadzu’s outstanding reputation and “Excellence in Science.”

About the role

Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.

Responsibilities

• Provide daily repair and maintenance support for assigned products.
• Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance, and installations.

Requirements

• Associate degree in Electrical Engineering or Technology; a bachelor’s degree is preferred.
• At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
• Strong technical knowledge and understanding of these technologies.
• Excellent communication and customer relations skills.
• Willingness to travel.

Benefits

• Competitive compensation and day-one benefits.
• Matching 401K and profit-sharing program.
• Generous and front-loaded paid time off plan (10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays, and 3 paid floating holidays in the first year; residents of California and Puerto Rico receive state-mandated sick leave instead of personal days).
• Short-term disability program after one year of employment (100% company-paid premiums).
• Flexible spending and health savings accounts.
• Tuition assistance for graduate and undergraduate levels.
• Pet insurance, optional identity theft, legal pre-paid, and critical care buy-up insurance benefits.
• Generous company-paid life insurance and short-term disability programs.
• Business casual dress attire and casual (jeans) Fridays.
• Employee Resource Groups for networking and personal development.

Pay

The starting salary range for this full-time, non-exempt position is $75,000 to $79,000 annually, paid semi-monthly. Eligible for overtime and double time pay. Additional variable compensation includes:

• Incentive plan (10% of base salary) based on company and service performance, paid semi-annually in April and October.
• Year-end discretionary bonus based on overall company performance.
• Cost-of-Living Adjustment (COLA) for employees residing in Connecticut, Massachusetts, New Jersey, and California.

Schedule

This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes.