Field Service Engineer - SF Bay Area, CA

Within Thermo Fisher Scientific’s Instrument & Enterprise Services (IES) organization, you’ll join a collaborative team of technical professionals dedicated to maximizing laboratory uptime and helping customers achieve their scientific goals.

About the role

As a Field Service Engineer, you'll keep customer laboratories operating at peak performance through installation, maintenance, calibration, and repair of laboratory equipment. Your work minimizes downtime, protects critical research, and enables scientific discovery. You'll work independently while partnering with technical, sales, and customer support teams to deliver exceptional service and solve technical challenges. You'll receive comprehensive training and ongoing support to build your technical expertise while developing into an independent field service professional.

Responsibilities

• Install, maintain, calibrate, troubleshoot, and repair laboratory equipment, including incubators, centrifuges, refrigerators, freezers, and related instrumentation.
• Diagnose electrical, mechanical, and refrigeration issues using schematics, service documentation, diagnostic software, and test equipment.
• Deliver an exceptional customer experience through responsive communication, technical expertise, and dependable service.
• Collaborate with cross-functional teams to resolve customer issues and identify opportunities for additional products and services.
• Continuously develop technical knowledge through product training, safety programs, and industry updates.
• Manage daily service operations by scheduling customer visits, responding to customer communications, completing field service reports, ordering parts, and maintaining accurate service documentation.

Requirements

• High school diploma or equivalent required; technical certificate, Associate's degree, or Bachelor's degree in HVAC, Engineering, Electronics, or a related field preferred.
• Experience troubleshooting, repairing, or maintaining electrical, mechanical, or electromechanical equipment preferred.
• Ability to troubleshoot electromechanical equipment using electrical schematics, technical documentation, and diagnostic tools such as digital multimeters, temperature measurement devices, and pressure gauges.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities independently.
• Ability to communicate technical information clearly to customers and colleagues.
• Excellent customer service, communication, and relationship-building skills.
• Proficiency with Windows, Microsoft Office, and service management software.
• Commitment to safety, quality, and continuous learning.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to pass a comprehensive background check and drug screen.
• Maintain a valid driver's license and safe driving record.

Environmental Conditions

• Able to lift 40 lbs. without assistance; lift up to 50 pounds with assistance and routinely move equipment weighing 25–30 pounds.
• Stand, bend, kneel, climb, and work in confined spaces during equipment installation and service.
• Adherence to all Good Manufacturing Practices (GMP) and safety standards.
• Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, or facial hair allowed.
• Work in Cold Room/Freezers at -22°F/-6°C.
• Laboratory setting with some degree of PPE required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).
• Work with hazardous/toxic materials.
• Work at heights and in various outside weather conditions.
• Work safely in laboratory, healthcare, manufacturing, and cleanroom environments while wearing required PPE.

Location

This is a remote role based in the San Francisco Bay Area, CA. Travel throughout the assigned territory, including overnight travel when needed (approximately 50–75%). Relocation assistance is not provided for this position.

Pay

The hourly pay range estimated for this position based in California is $27.91–$41.86. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.