Field Service Engineer - Philadelphia PA

About the role

At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day. Our engineering teams are the driving force behind our business, constantly challenging and innovating our processes. From our field service engineers who minimize customer downtime, to our manufacturing engineers who ensure optimal performance of our laboratories and equipment, we strive for excellence. Our Field Service Engineers are crucial in delivering top-notch customer service, expertly repairing and maintaining our products on-site. We are looking for a talented and skilled Field Service Engineer to join our Diagnostics division servicing our molecular diagnostic and cytology equipment across the Philadelphia, PA area.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keeps management advised of issues and developments.
• Ensures instrumentation is in compliance with regulatory requirements and quality control standards.

Requirements

• Must be able to meet customer credentialing requirements.
• Possess a valid Driver’s License and maintain a clean driving record.
• Ability to pass a comprehensive background check.
• Education: BS/BA degree or equivalent experience preferred; AA/AS degree and/or practical Military experience considered.
• Experience: 2‑5 years related field experience with direct customer interaction, preferably in a laboratory setting.

Schedule

• Position will require 75% plus travel.
• On‑call duties required.
• Overnight