Field Service Engineer - Kansas City, MO

At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day. Our engineering teams drive our business, constantly challenging and innovating our processes. As a Field Service Engineer, you’ll deliver top-notch customer service by repairing and maintaining our molecular diagnostic and cytology equipment on-site across the Kansas City, MO area, including customers in Iowa, Nebraska, and South Dakota.

Responsibilities

• Conduct advanced troubleshooting to repair, test, and qualify instruments at assigned territory sites.
• Provide coverage to customers within 24 hours of notification, Monday–Friday or weekends if on-call.
• Schedule and manage preventive maintenance and unscheduled visits to instrument sites.
• Determine correct inventory levels of repair parts with supply lines.
• Document repair/resolution of customer calls in CRM system and escalate issues to management as needed.
• Work with Product Application Engineers to resolve quality issues and advise of developments.
• Keep management advised of issues and developments.
• Ensure instrumentation complies with regulatory requirements and quality control standards.
• Perform other function-related activities as reasonably required by business needs.

Requirements

• Must be able to meet customer credentialing requirements.
• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.
• Knowledge of inventory and procurement systems.
• Ability to interface with internal and/or external customers.
• Solid computer skills and time management skills.
• Strong robotics, fluidics, and pneumatics experience preferred.
• Ability to pass a comprehensive background check.
• Possess a valid Driver’s License and maintain a clean driving record.

Qualifications

• BS/BA degree or equivalent experience preferred.
• AA/AS degree and/or practical Military experience considered.
• 2–5 years of related field experience with direct customer interaction, preferably in a laboratory setting.

Additional Details

• This is a home-based office position.
• Requires 50%+ travel, with overnight stays potentially 3–4 nights per week.
• Includes on-call duties.

Pay

The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation will depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.

Benefits

• Comprehensive training upon joining and continued development throughout your career.