Field Service Engineer - IA

This position involves on-the-road travel, staying in hotels 4 nights a week after completing a 2-4 week training program at our facility in Holland, Michigan.

What the Work Looks Like

• Perform field installations and start-ups, preventative maintenance, and inspect/conduct performance tests to verify product compliance with manufacturing prints and application engineering/purchase specifications.
• Document installed product performance.
• Conduct training and instruct product users in proper operation and maintenance.
• Troubleshoot, repair, and calibrate refrigeration, electronics, and electro-mechanical components using prints and schematics to restore products to fully operational condition.
• Establish, maintain, and develop positive customer relationships by coordinating service calls, generating work, explaining retrofit benefits, and establishing preventive maintenance contracts.
• Maintain thorough knowledge of Russells Technical Products' warranty, maintenance, and service policies and procedures.
• Maintain vehicle logs, maintenance schedules, and detailed field service and travel expense reports.

Travel

• Weekly local and regional travel to customer facilities.
• Paid 100% of hourly wage for travel time.
• $350 per diem paid weekly for personal expenses (no receipts needed).
• 100% of travel costs covered by the company.
• Work vehicle provided.

Requirements

• Minimum 2 years of refrigeration experience and a solid understanding of single-stage refrigeration (cascade refrigeration knowledge a plus).
• Minimum 2 years of work experience or training in commercial/industrial refrigeration or HVAC/R.
• Experience with electronics and controls programming.
• Work experience in a related service capacity.
• Preferred: Experience or training in cascade refrigeration systems, EPA Universal Certificate, or work in the environmental simulation systems industry.
• Valid driver’s license.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job:

• Regularly required to stand, use hands to finger/handle tools, and climb or balance.
• Frequently required to walk, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk and hear.
• Must regularly lift and move up to 10 pounds, frequently lift and move up to 25 pounds, and occasionally lift and move up to 50 pounds.
• Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.