Field Service Engineer I - Philips FCO

About the role

The Company Equipment Management Service and Repair (EMSAR), headquartered in Austin, Texas, is a fast‑growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self‑Service Kiosk, and Critical Power sectors. EMSAR’s customer‑centric model enables it to customize and deliver the highest quality solutions to its blue‑chip and emerging client base. Its portfolio includes on‑site technical field support, FDA field change orders (recalls), bench repair and remanufacturing, installation, call center, contract manufacturing and logistics, FDA compliance and validation, project management, and training and education. The Field Service Engineer I role supports EMSAR’s mission to customize and deliver the best and highest quality solutions to customers, acting as a client‑facing representative while performing testing, calibration, verification, preventative maintenance, installation, and repair on laboratory instrumentation, medical testing devices, kiosk equipment, three‑phase high‑voltage UPS and distribution equipment, and other EMSAR or client equipment.

Responsibilities

• Provides on‑site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
• Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
• Provides intermediate level of engineer support and service work.
• Responsible for customer satisfaction pertaining to services provided.
• Responsible for following quality practices specified by EMSAR and product vendors.
• Manages assigned work orders and documents all facets of the work product in EMSAR’s Computerized Maintenance Management System (CMMS).
• Provides accurate and timely reporting of service status and escalations pertaining to services.
• Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform work tasks.
• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• Works regularly with the appropriate dispatcher for work assignments.
• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
• May operate onsite at dedicated client facilities.
• May provide on‑the‑job support to entry‑level technicians.
• Follows client quality requirements pertaining to services provided.
• Supports and applies appropriate quality system processes.
• Performs additional duties as needed and/or assigned by supervisor/manager.

Requirements

• Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
• Relies on instructions and pre‑established guidelines to perform the functions of the job.
• Technical skills: Limited field service and/or technical experience; intermediate