Field Service Engineer - Dallas

About the role

A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships with a variety of customers and will work closely with other supporting Packsize team members to provide exceptional customer service.

Responsibilities

• Scheduling tasks at customer job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Performing routine maintenance and emergency services as they arise
• Continuous learning, including customer operational processes, packaging designs, technical specifications
• Installation of Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations.
• Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills

Requirements

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required

Qualifications

• Associates Degree, Vocational Training or equivalent experience
• Bachelor's Degree in a related area preferred

Skills

• Strong communication skills
• Problem-solving skills
• Technical troubleshooting skills
• Customer service skills
• Time management skills

Benefits

• Flexible remote work schedule
• Competitive salary
• Health insurance benefits
• 401(k) retirement plan

Pay

Salary range: $60,000 - $80,000 annually

Schedule

Remote work schedule with occasional overnight travel required

Working Environment and Physical Demands

Will frequently move materials and equipment weighing up to 50 pounds for various reasons. Must be able to remain in a stationary position for 50% of the time. Must be able to move about inside and outside of equipment, warehouse and office space and position oneself to work on the equipment. Will frequently operate hand and power tools, computers and other office equipment. Occasionally ascend/descend a ladder to access high places on the equipment, Valid driver’s license and clean driving record. Ability to travel by vehicle or airplane, domestically.