Field Service Engineer - Columbia, South Carolina

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to parse the job description. Let's extract content. Job Title: Field Service Engineer - Columbia, South Carolina (not heading). Job Description: "Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites." Then sections: Your Role: bullet list of duties. We need to format as

About the role

maybe? The description includes "Your Role". Could map to "About the role". Or "Responsibilities". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose appropriate headings. We need to include sections only when posting has real specific content. Let's identify content: - About the role: maybe the introductory paragraph: "Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites." - Responsibilities: The list under "Your Role": Provide exceptional customer service..., Understand the customer's business..., Actively participate..., Seek out opportunities..., Perform all administrative duties..., Adhere to established training..., Utilize tools..., Complete PMs..., Approximately 70% travel..., The average driving time..., Occasional overnight stays... We need to put these as

• . - Requirements: maybe "You're The Right Fit If You’ve acquired 2+ years of experience...". That's experience requirement. - Qualifications: maybe "You have an Associate Degree in electronics or equivalent combination of education and experience; CBET/CRES/ BSEE/BSEET/BSME/BSMET preferred." - Skills: maybe "Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment." - Physical/Cognitive/Environmental job requirements: "You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position." Then list: Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. Work flexible hours as needed based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours dependent on workload). Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment. These could go under Requirements or maybe a separate section like "Requirements". But we already have Requirements for experience. Could combine? The instruction: prefer a few substantive sections over many thin ones. So we could have sections: About the role, Responsibilities, Requirements (including experience, qualifications, skills, physical), Benefits, Pay, Schedule. But we need to follow the headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can include those that have content. Let's map: - About the role: intro paragraph. - Responsibilities: list of duties. - Requirements: experience requirement (2+ years diagnostic imaging or 4+ years electromechanical). Also maybe the physical/cognitive/environmental requirements? Could be separate but we can put under Requirements. - Qualifications: Associate degree etc. - Skills: ability to understand and apply electronic, mechanical, networking theory. - Benefits: mention of field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, advancement opportunities, comprehensive Philips Total Rewards benefits program (PTO, 401k match, HSA, stock purchase, education reimbursement). Also mention of annual incentive plan, field service incentive bonus, sales commission or long-term incentives. - Pay: hourly pay range $35.00 to $54.00. - Schedule: travel approx 70% travel, average driving time 1-4 hours daily, occasional overnight stays, travel by air/train. Also flexible hours, shifts, weekends, on-call, mandatory extra hours. Could be schedule. We need to avoid filler like "commensurate with experience" etc. Not present. We must not include boilerplate like EEO, etc. Remove. Now produce HTML. Structure:

  About the role

  Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

  Responsibilities

  • Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
  • Understand the customer's business and competitive environment; generate service revenue.
  • Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.
  • Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
  • Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
  • Adhere to established training, quality, and safety requirements.
  • Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
  • Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
  • Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

  Requirements

  • 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries.
  • Preferred experience in CT / IGT / Ultrasound.
  • Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
  • Must be able to work flexible hours as needed based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours dependent on workload).
  • Must be able to safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

  Qualifications

  Associate Degree in electronics or equivalent combination of education and experience; CBET/CRES/ BSEE/BSEET/BSME/BSMET preferred.

  Skills

  Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.

  Benefits

  • Field service and lead generation incentive bonus plans.
  • On-call pay.
  • Company fleet/car.
  • Training and advancement opportunities.
  • Comprehensive Philips Total Rewards benefits program including generous PTO, 401(k) (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and more.
  • Annual incentive plan, field service incentive bonus, sales commission or long‑term incentives may be offered.

  Pay

  The hourly pay range for this position in South Carolina is $35.00 to $54.00.

  Schedule

  Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. Flexible hours as needed based on business needs (including 2nd or 3rd shifts, weekends, on‑call, mandatory extra hours dependent on workload).

  Check duplication: travel info appears both in Responsibilities and Schedule. Might be okay but we could avoid duplication by moving travel to Schedule only. However responsibilities already includes travel bullet. Could keep but maybe duplicate is okay? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Duplicate is okay if it's in original. But we might want to avoid repeating same content in two sections; but it's not prohibited. However we could remove travel from responsibilities and keep only in schedule to avoid thin sections. But responsibilities section would lose that bullet; still many other duties. It's fine. Let's adjust: Remove travel bullet from responsibilities list. Now responsibilities list will have 8 bullets (excluding travel). Ensure we keep all other duties. Now schedule section includes travel and flexible hours. Now check that we haven't missed any substantive info: The "Approximately 70% travel..." appears also in responsibilities originally; we moved it to schedule. That's fine. Also "The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required." moved. Also "Work flexible hours as needed based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours dependent on workload)." appears both in requirements (physical/cognitive) and schedule. We have it in requirements under flexible hours; also schedule includes flexible hours. Might duplicate but okay. We could remove from requirements to avoid duplication, but it's a requirement about flexible hours; it's a requirement. Could keep both. But we might want to keep flexible hours under requirements (as part of physical/cognitive) and schedule only about travel. However schedule also includes flexible hours; maybe we keep schedule only about travel and not duplicate flexible hours. Let's decide: schedule section should reflect schedule info: travel, driving time, overnight stays, air/train. Flexible hours could be considered schedule too but it's also a requirement. Since we have a requirements section already covering flexible hours, we can keep schedule only travel-related. Thus schedule: "Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required." Now check we haven't lost any other schedule info like "Work flexible hours as needed based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours dependent on workload)." That's in requirements. Now ensure we haven't missed any other substantive info: "You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position." We captured the three bullet points. Now check benefits: we captured field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, advancement opportunities, comprehensive Philips Total Rewards benefits program (PTO, 401k match, HSA, stock purchase, education reimbursement), annual incentive plan, field service incentive bonus, sales commission or long-term incentives. Now pay: hourly pay range $35.00 to $54.00. Now ensure we didn't include any boilerplate like "US work authorization is a precondition..." etc. That's not in headings list; we should remove. Also "For this position, you must reside within commuting distance to Columbia, South Carolina." Not a heading; we could maybe include under Requirements? It's a location requirement. Could be added as a bullet under Requirements. But the instruction: do not put Job ID / requisition numbers