Field Service Engineer - Bay Area

About Mettler Toledo Working at Mettler Toledo means you are impacting the world in important ways. Our precision instruments span the world's laboratories and research and production facilities. We design, manufacture and service instruments that provide integrated solutions to research scientists in the pharmaceutical, biotechnology, and chemical industries. Our laboratory instruments enable scientists to reduce the time required to discover and develop new chemical compounds, allowing them to bring new products to market faster. Our Opening and Your Responsibilities As our Field Service Engineer, you will represent the Mettler Toledo standard of ‘Trusted Advisors’ to our customers. This position requires you to be located in the Bay Area to provide coverage in the Northwest US territory. You will conduct on-site installations, provide customer training (hardware, software), and perform equipment repairs and preventive maintenance for assigned instrumentation. You will also support and work in collaboration with North American Service Operations, Depot Repair, Field Service, Sales, Customer Service and Product Management Additional responsibilities will include: * Performing on-site installations, repairs, upgrades, and maintenance of our instrumentation, including infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor and sampling solution systems, proprietary software and associated applications. * Establishing and maintaining the "Trusted Advisor" role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation and training throughout the product lifecycle. * Attending and successfully completing instructor led service product training. Documenting, communicating and managing customer issues with the Sales, Service and Support teams. What You Need to Succeed * Degree in Electrical, Electronic or Mechanical Engineering, or related field; Chemistry or Chemical Engineering is a plus. * Minimum 4 years experience or equivalent education in electronic/electrical engineering environment with a demonstrated ability to troubleshoot electronic, electrical, mechanical, and computer systems; or equivalent combination of education and experience. * Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in Chemistry or Chemical Engineering is a plus. * Exceptional customer service skills and the demonstrated ability to perform in a fast-paced environment. * Excellent communication skills both oral and written - English required. * Valid driver’s license and good driving record. * Willingness and ability to travel on a daily basis (day trips, overnight, and extended overnight when necessary.) * SAP knowledge preferred. * You will be working at one or more customer locations that require up-to-date vaccinations and/or testing. * You will be required to provide proof of vaccination. Our Offer to You * Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire * Tuition reimbursement, perks and discounts * Paternal and caregiver leave programs * All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits * Global market strength and worldwide leadership in weighing * A brand name that is identified worldwide with precision, quality, and innovation * Thousands of patents, design and innovation awards across our brands Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click [1] here. Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [2] EEO@mt.com. References Visible links 1. https://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf 2. http://file:///C:/Users/ellner-1/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.IE5/8PVRNRUL/EEO@mt.com