Field Service Analyst

About the role

SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships.

Responsibilities

• Troubleshooting technical issues
• Developing new use cases
• Working alongside analysts to solve unique and complex problems
• Collaborating closely with users worldwide
• Providing direct feedback regarding software feature enhancements
• Promoting collaboration across a global enterprise to ensure continued success for customers

Requirements

• Hands‑on experience with the software product Gotham
• Training experience (classroom or deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS/SCI clearance is required

Qualifications

• Real‑world experience supporting intelligence or operations
• Familiarity with Gaia or Foundry
• Experience training other intelligence or operations software
• Excellent communication skills
• Ability to travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java, or HTML