Field Sales Account Manager - Manhattan, NY

The RealReal is seeking experienced sales professionals to drive consignment business within an assigned territory. This role is ideal for someone with an entrepreneurial drive, a customer-focused mindset, and a passion for luxury, fashion, and sustainability.

Responsibilities

• Engage new and existing clients through daily outreach and in-home appointments to drive consignment activity.
• Develop and execute creative networking and outreach strategies to attract new consignors and foster repeat business.
• Proactively build pipeline by sourcing new leads, reactivating lapsed clients, and converting marketing-qualified leads into consignors.
• Leverage Salesforce CRM to effectively manage a book of business.
• Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth.
• Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal’s e-commerce centers.
• Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement.
• Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process.
• Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns.
• Spend over 70% of time in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments.

Performance Expectations

• Execute with strong pipeline discipline and consistent activity.
• Improve conversion effectiveness and build early momentum in Lifetime Client Value (LCV) contribution and repeat consignment behavior.
• Demonstrate ownership, coachability, disciplined execution, and trust-based client relationships.

Requirements

• Technologically proficient; comfortable leveraging CRM systems (e.g., Salesforce) and digital tools to manage pipeline and drive performance.
• Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
• Highly motivated by ownership, growth, and impact, with the drive to build a book of business and continuously improve performance.
• Results-oriented and comfortable operating independently in a fast-paced, field-based environment.
• Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods/services with discerning clientele.
• Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication.
• Customer-obsessed with a passion for luxury, fashion, and sustainability.
• Able to commit to a 40-hour workweek with occasional off-hours.
• Must reside in the assigned territory, possess a valid driver’s license (except in Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance and driving record, and lift up to 25 lbs as needed.
• Willing and able to travel more than 70% within the designated market.

Preferred Qualifications

• Tech proficiency in Salesforce (or similar CRM).
• Prior experience in selling luxury goods and/or high-end services.
• Strong understanding of fashion trends and the luxury market.

Benefits

• Base salary plus uncapped commission.
• Annual Elite Club Trip for top performers.
• Monthly sales competitions (cash, prizes, site credit).
• Employee Stock Purchase Plan.
• 401K with Company Match.
• Medical, Dental & Vision Insurance.
• Paid Parental Leave.
• 9 Paid Company Holidays.
• Flexible Time Off (With Manager Approval).

Pay

The expected salary range for this role is $64,750-$67,900. Starting pay is carefully considered based on skills, experience, market demands, and internal parity. The expected On-Target Earnings range is $92,500-$97,000, which includes both base salary and target incentive compensation. Compensation is higher for those who exceed targets.