Field IT Support Technician

Core Responsibilities And Duties

• Provide 1st level client support using support help desk application (Freshdesk) and triaging and troubleshooting support tickets.
• Configure new hardware and when needed upgrade hardware using company standards.
• Deploy client hardware including laptops, desktops, mobile devices, and all other IT related peripheral devices to jobsites.
• Setup, configure and maintain various network and software accounts including but not limited to Active Directory, Office 365, CMiC, Oracle Primavera Cloud, MDM, and various others.
• Conduct annual Preventative Maintenance on all client PC’s.
• Conduct initial Microsoft InTune registration on all PC’s.
• Help with updating and maintaining IT inventory.
• Help with jobsite setups and demobilization to include cabling, workstation setup and printer and external hardware setup.

Advanced Responsibilities

• Administer, maintain, and manage all servers in the organization including patching, scripts, VMware and network program installations.
• Monitor network, server and MDM environment and report non-compliant devices.
• Office 365 maintenance and archiving.
• Monitor and configure disaster recovery and backup technology.

Physical Demands

• The office position requires the ability to lift files, open filing cabinets and bend or stand, as necessary.
• Involves walking, effective communication, listening, using hands to operate office equipment.
• Vision abilities required for computer work, reading, writing, typing, data entry and the ability to adjust focus.
• The employee may be required to push, pull, lift and /or carry up to 20 pounds; attempt no greater weight without assistance.
• The noise level in the work environment is an active open office.