Field IT Support Technician
Position Description
As a Field IT Support Technician, you will perform onsite installation and maintenance support on a variety of computer equipment, printers, and specialized Key Control equipment. Each technician is provided with a company vehicle that will be used to travel to our customer sites. Other duties include maintaining an inventory of repair parts and documenting your work through our service tracking system.
- Application Servers
- PC’s
- Cabling
- Switches
- Printers
- Routers
- Fiber Converters
- Scanners
Training
You will have an assigned territory and will attend a paid training program in College Station, Texas. The training is primarily a hands-on familiarization course of the equipment at customer sites and will also teach our policies and procedures.
Requirements
- Technical Associates Degree or Equivalent Work Experience
- 1+ Years of Technical Experience (Hardware/Networking)
- Must be able to lift at least 50 pounds on a consistent basis
- Must be able to attend a paid training class in Texas
- Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
- Good Communication Skills
- Customer Service Experience
- A+ and/or Network+ Certified is a Plus
- Ability to Travel, with Hotel Stays, Up to 10% of the Time
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical
- Dental
- Vision
- Life Insurance
- Health Savings Account
- 401(k) with up to 6% Matching
- Company Vehicle for Work Purposes
- Paid Holidays, Vacation, and Sick Days
- Reynolds and Reynolds Promotes a Healthy Lifestyle by Providing a Non-Smoking Environment
- Equal Opportunity Employer