Field IT Support Technician

This role is on site at Findlay, OH, with frequent travel to Sidney, OH required.

About the role

Join McLane as a Field IT Support Technician and play a critical role supporting restaurant and retail distribution centers with frontline technology services. This role is ideal for someone who combines technical knowhow with a strong customer-service mindset.

Responsibilities

• Provide on-site, hands-on technical support within McLane Distribution Centers
• Support both restaurant and retail service operations with timely, high-quality IT assistance
• Install, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devices
• Support servers, network infrastructure, telecommunications, and related hardware
• Partner closely with operations teams to minimize downtime and resolve issues quickly
• Deliver excellent customer service while supporting fast-paced, mission-critical environments
• Document issues, solutions, and equipment changes accurately

Requirements

• Associate or bachelor’s degree in information technology, Computer Science, or related field, or equivalent hands-on experience
• 1–3+ years of experience in field IT support, desktop support, or technical support roles
• Experience supporting hardware and software in warehouse, manufacturing, or operational environments preferred
• Strong customer service and communication skills are essential
• Experience supporting desktops, laptops, RF devices, wearable technology, and peripherals
• Basic knowledge of servers, networking, and telecommunications equipment
• Ability to troubleshoot hardware and software issues effectively in the field
• Comfortable working on-site in distribution center environments
• Organized, dependable, and able to manage multiple priorities
• Ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely, including understanding work instructions, safety protocols, and communications essential to the role

Why Join Us

• Make a direct impact supporting mission-critical distribution operations
• Hands-on technical role with exposure to diverse technologies
• Stable organization with long-term career growth opportunities
• Team-driven culture that values reliability, service, and accountability
• Opportunity to build both technical and customer-facing skills

Benefits

• Medical, dental, and vision insurance (benefits begin on Day 60)
• FSA/HSA and company-paid life insurance
• Paid time off (begins after 90 days)
• 401(k) Profit Sharing Plan (after 90 days)
• Pet insurance
• Maternity/paternity leave
• Employee assistance programs
• Discount programs
• Tuition reimbursement program

Pay

$29.00–$31.00 per hour.

Schedule

• Full-time
• 1st shift (Day)