Field IT Support Technician
About the Role
Are you a hands‑on IT professional who enjoys solving problems, helping customers, and keeping operations running smoothly? Join McLane as a Field IT Support Technician and play a critical role supporting restaurant and retail distribution centers with frontline technology services. This role is ideal for someone who combines technical know‑how with a strong customer‑service mindset. This position is on site, with travel required around North Texas, including Dallas and Arlington.
Responsibilities
- Provide on‑site, hands‑on technical support within McLane Distribution Centers
- Support both restaurant and retail service operations with timely, high‑quality IT assistance
- Install, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devices
- Support servers, network infrastructure, telecommunications, and related hardware
- Partner closely with operations teams to minimize downtime and resolve issues quickly
- Deliver excellent customer service while supporting fast‑paced, mission‑critical environments
- Document issues, solutions, and equipment changes accurately
Requirements
- Associate or bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent hands‑on experience
- 1–3+ years of experience in field IT support, desktop support, or technical support roles
- Experience supporting hardware and software in warehouse, manufacturing, or operational environments preferred
- Strong customer service and communication skills are essential
- Experience supporting desktops, laptops, RF devices, wearable technology, and peripherals
- Basic knowledge of servers, networking, and telecommunications equipment
- Ability to troubleshoot hardware and software issues effectively in the field
- Comfortable working on‑site in distribution center environments
- Organized, dependable, and able to manage multiple priorities
- Ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely, including understanding work instructions, safety protocols, and essential communications
Why Join Us
- Make a direct impact supporting mission‑critical distribution operations
- Hands‑on technical role with exposure to diverse technologies
- Stable organization with long‑term career growth opportunities
- Team‑driven culture that values reliability, service, and accountability
- Opportunity to build both technical and customer‑facing skills
Benefits
- Benefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
- Paid time off begins after 90 days
- 401(k) Profit Sharing Plan after 90 days
- Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!
Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Primary Location: United States-Texas-Carrollton
Work Locations: Carrollton
Business Unit: IS970
Schedule: Full-time
Shift: 1st - Day
Employee Status: Regular