Field IT Support Technician

Join a company with more than 100,000 employees operating in over 130 countries and gain hands-on experience within a large enterprise technology environment. Work directly with end users and infrastructure teams while supporting technology critical to daily operations. This 12+ month contract offers broad exposure to desktop technology, networking, servers, Microsoft 365, and enterprise infrastructure within a global organization.

About the role

The Field IT Support Technician will provide hands-on, onsite Tier 2/3 desktop and end-user support, independently resolving complex technology issues while serving as the boots on the ground for remote IT and infrastructure teams. This is not a traditional service desk role. The position is 100% onsite, five days per week, primarily supporting facilities in the Bayport/Pasadena and La Porte areas, with occasional travel to the downtown Houston office every few weeks.

Responsibilities

• Provide hands-on Tier 2/3 support for desktops, laptops, peripherals, mobile devices, conference systems, and business applications.
• Independently diagnose and resolve complex PC hardware, Windows, Microsoft 365, Teams, LAN/Wi-Fi, and cloud connectivity issues.
• Image computers and deploy software, operating system patches, security updates, and applications using SCCM/Intune.
• Administer and troubleshoot Active Directory users, computers, permissions, and access issues.
• Provide onsite smart-hands support to remote Network, Server, and Infrastructure teams.
• Troubleshoot network and infrastructure issues involving switches, firewalls, servers, connectivity, and related equipment.
• Maintain incident and service request tickets through resolution, escalation, and closure.
• Support conference rooms, collaboration technology, mobile devices, telecommunications, and smart badge connectivity.
• Install, configure, troubleshoot, and maintain end-user hardware and related equipment.
• Maintain accurate hardware and software inventory records.
• Support local business-critical applications and coordinate escalations with application teams.
• Participate in IT projects and coordinate with global technology teams.
• Support Bayport/Pasadena and La Porte facilities with occasional travel to downtown Houston.

Requirements

• 5+ years of enterprise end-user, desktop, or field IT support experience required.
• Hands-on Tier 2/3 experience independently troubleshooting PCs, hardware, Windows, LAN/Wi-Fi, Microsoft 365, Teams, and connectivity issues required.
• Experience with SCCM and/or Intune, including PC imaging, software deployment, and device management.
• Experience with Active Directory user and computer administration.
• Experience providing onsite infrastructure smart-hands support to remote IT teams.
• Working knowledge of enterprise networking, switches, firewalls, servers, and infrastructure troubleshooting.
• Experience with Dell laptops, Cisco switches, Fortinet firewalls, and/or Nutanix servers highly relevant.
• Ability to work 100% onsite, five days per week, primarily in Bayport/Pasadena and La Porte, with occasional travel to downtown Houston.
• College degree or equivalent professional experience required.

Qualifications

• Linux operating system experience preferred.
• Spanish and/or French language proficiency is a plus.

Schedule

100% onsite, five days per week, primarily supporting facilities in the Bayport/Pasadena and La Porte areas, with occasional travel to the downtown Houston office every few weeks.