IT Field Support Technician
Location: Las Vegas, NV
Pay: $68,000–$73,000 (DOE)
About the role
As the IT Field Support Technician, you are responsible for consulting with business leaders within their assigned operating division to plan, design, install, configure, and maintain technology solutions that support local business needs. You serve as the sole local “go-to” person for all technology needs and are available to key business leaders and users on a 24/7 basis to support mission-critical systems. You independently use system analytical techniques and procedures, including consulting with users, to determine all aspects of system functional specifications.
Responsibilities
- Provides tier-two support for deployed technology in their area with some travel.
- Monitors and optimizes system performance, ensuring data integrity.
- Develops and maintains an OS hardware/software configuration database.
- Administers system security, including access, virus, and patch management.
- Implements software upgrades and enhancements, including firmware revisions.
- Responds to technical assistance requests, including on-call for emergencies.
- Coordinates end-user training and collaborates with GMR IT and field staff.
- Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
- Troubleshoots and resolves desktop/laptop issues and application software problems.
- Manages documentation, asset inventories, and cabling connections.
- Coordinates vendor support, maintenance, repairs, and participates in key committees.
- Conducts routine audits to ensure compliance with IT standards and policies.
Qualifications
- MS Windows system administration experience preferred.
- 4-year degree in computer science or related field, or equivalent experience required.
- CSE, MPC, and A+ Certification preferred.
- Customer service skills required.
- Some travel involved.
Benefits
Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in emergency and patient-relocation services. GMR’s core behaviors—keep care at the center, raise your hand, seek to understand, find a way together, and be accountable—unite our teams and set us apart in emergency medical services. Learn more about our benefit options.